The Community Team is OOO for the holidays! Nanit's offices are closed December 25th & 26th.
If your request is urgent, please reach out to help@nanit.com and we will follow up with you when we return on Friday, December 27th.
If your request is urgent, please reach out to help@nanit.com and we will follow up with you when we return on Friday, December 27th.
Feel free to check Nanit’s system status at any time and refer to our troubleshooting tips for common issues and instructions on how to reset your Nanit camera. We also encourage you to search on the Nanit Community for your issue before posting your question.
You also have the option to open a ticket with the Nanit Support Team by completing the contact us form, emailing to help@nanit.com or dialing 1-866-696-2648. The support team is available from 11 AM-6 PM EST on weekdays (Monday to Friday - excluding holidays).
Red Alert not on history.
cannot view the red alert that just went off for no baby breathing. on the timeline when the red alert happened
it says disconnection which is super weird. And on the notifications to view the clip it says no video available.
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