Feel free to check Nanit’s system status at any time and refer to our troubleshooting tips for common issues and instructions on how to reset your Nanit camera. We also encourage you to search on the Nanit Community for your issue before posting your question.
You also have the option to open a ticket with the Nanit Support Team by completing the contact us form, emailing to help@nanit.com or dialing 1-866-696-2648. The support team is available from 11 AM-6 PM EST on weekdays (Monday to Friday - excluding holidays).
Two Red Alerts in 24 Hours
We have had two red alerts in 24 hours. The first was at 5:15 am on April 24; the second was on April 25 at 12:16am. Both times my 8 month old was on his side and moving moments before the alert. I am going to try and change the sheet, as it has a pattern on it and could