Feel free to check Nanit’s system status at any time and refer to our troubleshooting tips for common issues and instructions on how to reset your Nanit camera. We also encourage you to search on the Nanit Community for your issue before posting your question.
You also have the option to open a ticket with the Nanit Support Team by completing the contact us form, emailing to help@nanit.com or dialing 1-866-696-2648. The support team is available from 11 AM-6 PM EST on weekdays (Monday to Friday - excluding holidays).
Red Alerts
We have recieved 3 red alerts since using Nanit and it the worst sound to hear. I did not report the first one as i didnt know that was a thing until recently. I am unsure if the alerts are valid or not and i have no way to tell. I started doing research on here to see. We have