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Video clips not playing back
I’m getting “Oops, we were unable to generate a video clip for this event” message for every single one of the videos from yesterday and today. Tried rebooting camera and my phone
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Activity log missing hours of video
I went to look back at the video history on the app for last night and it’s missing video from 8:00pm-12:00am. Does anyone know why this would happen? I have no notifications that there was any connectivity issues. This is extremely frustrating, because what if something had happened during those hours and I have no way of…
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Help! Nanit insights faulty. Not reading when baby is asleep! Can anyone please help?
clearly the baby wasn’t awake the whole night! Please help. I’ve been contacting Nanit and they are offering no help except from constantly restarting the app and camera.
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How can i access a motion event that appears as unable to record
hi today I have a 1038 am event in which my baby fell off the changer. Cannot access it. Can you assist?
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Oops we are unable to generate a video for you right now
we’ve had our Nanit for 4 months and over the past week our activity is failing to record we just get this ‘Oops’ message? Has anyone else had this or know how to solve the issue? We’ve done the reboots and internet connection is absolutely fine :/
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Nanit Pro not recording despite Insights subscription
Seems like we are having an issue similar to one many have posted about. We have an Insights subscription, but within the last few weeks the camera has stopped recording any activity. We get alerts for sound/motion, but no recorded video. We have done ALL the troubleshooting steps: updating the app, rebooting the routing,…
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Video history - not everyone has it
My husband and I bought the nanit when I was in my first trimester. Now that I’m giving birth in a few weeks, he installed the cameras (2 for twins) on the weekend. I thought there would be a feature where you can view the video history only to learn this morning it’s for premium only. I find this really sad considering we…
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Insights has been super spotty and now not working at all on both of my cameras
I’m very unhappy with the functioning of insights. If paying for a subscription I should get the features promised. The app inserts video at times it didn’t happen, doesn’t show video of things that did happen, misses when we interact with the kids, when my son gets out of bed etc etc etc. I’ve contacted customer service…
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Activity won’t load
why does my activity tab not load? I have tried all the steps in the help instructions
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App Features Unavailable Suddenly - Malfunction
Some of the features are suddenly not available on my app. I am not able to access the event list/video history, all settings. And I’m not getting the message “child woke up 25 mins ago”, etc. My husband’s app is working correctly and as normal. Yes, I have restarted my app and phone. Please help!!!
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2 days of video history - activation point
Hi there At what point does the 2 days of video history unlock ? Eg if I subscribe at 8am today do I get to see 2 days of video history from 48h ago? Or do I just get to see 2 days of video history from 8am today onwards? The advertising prompting me to sign up tells me I can unlock 2 days of prior video history when I…
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Video history not available for one of my cameras
Hello, I have 2 cameras (one for each of my children). Today, it looks like none of the videos from video history are showing for one of them. I tried to power cycle, reinstalled the app, etc but no success. Can somebody help? Thank you
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My baby said first word can I get the video to keep
Hello my son just said his first word while in bed and I really want to be able to have it on record. How can I keep the video history of this please?
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Feature Requests for Multiple Cameras
Hello! We recently purchased and have been using a second camera and would like to share some feature requests. 1) there are times (sickness, new bed, visiting family, etc.) where I would like to visually monitor my kid while also reading emails etc. Picture in Picture with sound would be great for these times! 2) We…