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Insights has been super spotty and now not working at all on both of my cameras
I’m very unhappy with the functioning of insights. If paying for a subscription I should get the features promised. The app inserts video at times it didn’t happen, doesn’t show video of things that did happen, misses when we interact with the kids, when my son gets out of bed etc etc etc. I’ve contacted customer service…
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Activity won’t load
why does my activity tab not load? I have tried all the steps in the help instructions
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App Features Unavailable Suddenly - Malfunction
Some of the features are suddenly not available on my app. I am not able to access the event list/video history, all settings. And I’m not getting the message “child woke up 25 mins ago”, etc. My husband’s app is working correctly and as normal. Yes, I have restarted my app and phone. Please help!!!
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How to save video history
Hi. How do I save video history? I am a premium member and have 2 days of continuous history recorded. I wanted to save some of it but I do not see any save button. I am not talking about event clips, which I know how to save. I am talking about the event history that’s available for premium members. my son fell out of his…
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2 days of video history - activation point
Hi there At what point does the 2 days of video history unlock ? Eg if I subscribe at 8am today do I get to see 2 days of video history from 48h ago? Or do I just get to see 2 days of video history from 8am today onwards? The advertising prompting me to sign up tells me I can unlock 2 days of prior video history when I…
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Video history not available for one of my cameras
Hello, I have 2 cameras (one for each of my children). Today, it looks like none of the videos from video history are showing for one of them. I tried to power cycle, reinstalled the app, etc but no success. Can somebody help? Thank you
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My baby said first word can I get the video to keep
Hello my son just said his first word while in bed and I really want to be able to have it on record. How can I keep the video history of this please?
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Feature Requests for Multiple Cameras
Hello! We recently purchased and have been using a second camera and would like to share some feature requests. 1) there are times (sickness, new bed, visiting family, etc.) where I would like to visually monitor my kid while also reading emails etc. Picture in Picture with sound would be great for these times! 2) We…
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Where is the new video history feature?
The app update in the iOS store and the app itself gave us a notification about it, but we cannot find how to access it. We have the "Insights Premium" subscription which from the description should have it. Thanks in advance.