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Oops we are unable to generate a video for you right now
we’ve had our Nanit for 4 months and over the past week our activity is failing to record we just get this ‘Oops’ message? Has anyone else had this or know how to solve the issue? We’ve done the reboots and internet connection is absolutely fine :/
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Video history and event history not working
Since the last couple days the video history and event history are not working. The live feed still works. What could be wrong?
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App Features Unavailable Suddenly - Malfunction
Some of the features are suddenly not available on my app. I am not able to access the event list/video history, all settings. And I’m not getting the message “child woke up 25 mins ago”, etc. My husband’s app is working correctly and as normal. Yes, I have restarted my app and phone. Please help!!!
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Video Playback sped up!
HELP!!! All of my video playback plays at a fast forward speed with no audio. I can’t find any setting that may be causing this, nor can I find anything online to explain how I would fix this.
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How to save video history
Hi. How do I save video history? I am a premium member and have 2 days of continuous history recorded. I wanted to save some of it but I do not see any save button. I am not talking about event clips, which I know how to save. I am talking about the event history that’s available for premium members. my son fell out of his…
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Video History tells me “No video available”
4/09/2023 for some reason I will get a detection notification and sound but when I click on it it tells me to wait a few minutes then tells me “no video available and I’ve been trying to see what had woken my son up and I can’t view it and I tried everything.
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2 days of video history - activation point
Hi there At what point does the 2 days of video history unlock ? Eg if I subscribe at 8am today do I get to see 2 days of video history from 48h ago? Or do I just get to see 2 days of video history from 8am today onwards? The advertising prompting me to sign up tells me I can unlock 2 days of prior video history when I…
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how to change video history speed
Hi i have the nanit plus and im using iphone 14 , i want to change the speed of the video history to normal because all the recorded videos on faster speed than normal
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Video history not available for one of my cameras
Hello, I have 2 cameras (one for each of my children). Today, it looks like none of the videos from video history are showing for one of them. I tried to power cycle, reinstalled the app, etc but no success. Can somebody help? Thank you
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My baby said first word can I get the video to keep
Hello my son just said his first word while in bed and I really want to be able to have it on record. How can I keep the video history of this please?
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Video history - not everyone has it
My husband and I bought the nanit when I was in my first trimester. Now that I’m giving birth in a few weeks, he installed the cameras (2 for twins) on the weekend. I thought there would be a feature where you can view the video history only to learn this morning it’s for premium only. I find this really sad considering we…
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Feature Requests for Multiple Cameras
Hello! We recently purchased and have been using a second camera and would like to share some feature requests. 1) there are times (sickness, new bed, visiting family, etc.) where I would like to visually monitor my kid while also reading emails etc. Picture in Picture with sound would be great for these times! 2) We…
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Where is the new video history feature?
The app update in the iOS store and the app itself gave us a notification about it, but we cannot find how to access it. We have the "Insights Premium" subscription which from the description should have it. Thanks in advance.