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Can’t downgrade firmware
Nanit is not recording events despite alerting that there is one. Says “oops, we were unable to generate a clip for this event.” Another thread on here said to downgrade the firmware to 6.18 but that is not an option to our camera which is at firmware 23.1.19 again with no option to downgrade. I’m writing for my other…
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Video Playback sped up!
HELP!!! All of my video playback plays at a fast forward speed with no audio. I can’t find any setting that may be causing this, nor can I find anything online to explain how I would fix this.
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Video History tells me “No video available”
4/09/2023 for some reason I will get a detection notification and sound but when I click on it it tells me to wait a few minutes then tells me “no video available and I’ve been trying to see what had woken my son up and I can’t view it and I tried everything.
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Video history and event history not working
Since the last couple days the video history and event history are not working. The live feed still works. What could be wrong?
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How can i access a motion event that appears as unable to record
hi today I have a 1038 am event in which my baby fell off the changer. Cannot access it. Can you assist?
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Nanit Pro not recording despite Insights subscription
Seems like we are having an issue similar to one many have posted about. We have an Insights subscription, but within the last few weeks the camera has stopped recording any activity. We get alerts for sound/motion, but no recorded video. We have done ALL the troubleshooting steps: updating the app, rebooting the routing,…
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Video history - not everyone has it
My husband and I bought the nanit when I was in my first trimester. Now that I’m giving birth in a few weeks, he installed the cameras (2 for twins) on the weekend. I thought there would be a feature where you can view the video history only to learn this morning it’s for premium only. I find this really sad considering we…
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Oops we are unable to generate a video for you right now
we’ve had our Nanit for 4 months and over the past week our activity is failing to record we just get this ‘Oops’ message? Has anyone else had this or know how to solve the issue? We’ve done the reboots and internet connection is absolutely fine :/
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5 months photo pop up
I accidentally closed the 5 months photo pop up and now it’s not appearing in my memories tab! how do i get it to reappear? Is there a way to regenerate it?
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Insights has been super spotty and now not working at all on both of my cameras
I’m very unhappy with the functioning of insights. If paying for a subscription I should get the features promised. The app inserts video at times it didn’t happen, doesn’t show video of things that did happen, misses when we interact with the kids, when my son gets out of bed etc etc etc. I’ve contacted customer service…
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Activity won’t load
why does my activity tab not load? I have tried all the steps in the help instructions
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App Features Unavailable Suddenly - Malfunction
Some of the features are suddenly not available on my app. I am not able to access the event list/video history, all settings. And I’m not getting the message “child woke up 25 mins ago”, etc. My husband’s app is working correctly and as normal. Yes, I have restarted my app and phone. Please help!!!
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How to save video history
Hi. How do I save video history? I am a premium member and have 2 days of continuous history recorded. I wanted to save some of it but I do not see any save button. I am not talking about event clips, which I know how to save. I am talking about the event history that’s available for premium members. my son fell out of his…
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2 days of video history - activation point
Hi there At what point does the 2 days of video history unlock ? Eg if I subscribe at 8am today do I get to see 2 days of video history from 48h ago? Or do I just get to see 2 days of video history from 8am today onwards? The advertising prompting me to sign up tells me I can unlock 2 days of prior video history when I…