If your request is urgent, please reach out to help@nanit.com and we will follow up with you when we return on Friday, December 27th.
Feel free to check Nanit’s system status at any time and refer to our troubleshooting tips for common issues and instructions on how to reset your Nanit camera. We also encourage you to search on the Nanit Community for your issue before posting your question.
You also have the option to open a ticket with the Nanit Support Team by completing the contact us form, emailing to help@nanit.com or dialing 1-866-696-2648. The support team is available from 11 AM-6 PM EST on weekdays (Monday to Friday - excluding holidays).
Feature Requests for Multiple Cameras
Hello! We recently purchased and have been using a second camera and would like to share some feature requests.
1) there are times (sickness, new bed, visiting family, etc.) where I would like to visually monitor my kid while also reading emails etc. Picture in Picture with sound would be great for these times!
2) We recently moved my son to a big boy bed and moved the camera to see the entire room. Is there a way we can mark the bed in the video?