Feel free to check Nanit’s system status at any time and refer to our troubleshooting tips for common issues and instructions on how to reset your Nanit camera. We also encourage you to search on the Nanit Community for your issue before posting your question.
You also have the option to open a ticket with the Nanit Support Team by completing the contact us form, emailing to help@nanit.com or dialing 1-866-696-2648. The support team is available from 11 AM-6 PM EST on weekdays (Monday to Friday - excluding holidays).
App Features Unavailable Suddenly - Malfunction
Some of the features are suddenly not available on my app.
I am not able to access the event list/video history, all settings. And I’m not getting the message “child woke up 25 mins ago”, etc.
My husband’s app is working correctly and as normal.
Yes, I have restarted my app and phone.
Please help!!!
