Hello, we lost this piece during a recent move. & it is showing up as sold out on the site. How do we go about getting another one without having to buy the whole $100 kit?? We are only missing this piece.
I just started using my camera for no more than 3 hours to monitor my newborn. And the camera suddenly shuts down and it wont turn back on. I have the Nanit Pro wall mounted version. I tried power cycling it many times. And it still won’t turn on. Please assist.
Hello, I have been using Nanit insights for my new baby under my 1st baby's account. My Nanit insights has expired & now I want to move the camera & the insights under the new baby's name. BUT before I do so, I want to download all the Memories from my 1st baby's account before I detach the camera. If I renew the Nanit…
This is the third time the nightlight has turned on by itself in the middle of the night. This combined with the 2fa being enforced makes me wonder if there was a known security hole somewhere
My Nanit pro started making some weird noises so I turned it off but now it will not turn back on. The blue light will not show after pressing the button on the back and it will not turn on after holding that same button for an extended period of time. It feels like this camera is broken. I have unplugged and plugged back…
Hello - I am having issues with my Insights Plan. We have a nanny who has viewer access but is still unable to view the sleep status “I was put down X minutes ago…” when linked to our wifi. I would like her to have these sleep status notifications without Full Access. Is this possible? Why are they not showing for her even…
Hi, I have two Nanit pro cameras both on individual sleep plans. One is 18 months older than the other and only the newer one asks for firmware updates. I have an Apple phone.
I wish there was a way to separate the Nanit volume from my phone’s volume. I have ended up turning my phone’s volume down to watch videos on social media while up at night and then forget to turn it back on when I return to bed. Or maybe there should be the inability to turn the volume on the monitor all the way down when…
Is there a way to edit the Home Screen? We very rarely use the microphone option on the camera but ALWAYS use the music/sounds. I’d like to rearrange the Home Screen so my music icon shows up instead of other icons. Thanks in advance for any insights!
I was about to purchase the wall mounted nanit as per the $100 off deal ending today. I currently own a nanit camera with my 18 month old and received a 1 year subscription to the insights plan upon purchase as many of my friends and family members have received the same. Upon looking at this nanit offered now I did not…
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