Hi, Our Nanit has had a few instances where there is a high pitched alert picked up by the camera as "sound detected" at our daughters nursery. The few times it has occurred there has been no activity in or around her nursery for quite some time. It's very random, happening once tonight and twice in mid June. We noticed in…
Any touble shooting tips? Is there an easy way to open up the camera to fix it? Have tried keyboard cleaner air spray but hasn’t worked yet!
The camera is positioned at the foot of the crib - that’s the beat place for our setup. As a result, Position Crib does not work properly (wrong orientation) and clicking the video expands the view with the wrong orientation. We tried Rotate video but that only helps in the small iPhone view, as soon as you expand or go to…
Good afternoon, We purchased our Nanit Pro Complete in January 2024 from Best Buy. Our box states that it comes with 12 months free of the Insights plan. Our account when activated is only showing 6. I had previously emailed support and was told that it would be corrected, but I have been unable to get back in touch with…
The ceiling over my son’s crib is slanted - can I still use the nanit wall mount? See photo attached. Should I still mount it at 66 inches - will it come too far out to work?
Hello, I’ve recently been dealing with some humidity issues in my home. As part of this I’ve learned about hygrometers and how the accuracy tends to drift over time and can need calibration. I now have properly calibrated hygrometers in my home and when compared to the my Nanit these readings are around 10% lower. It’s not…
Is there or is it possible to add a timed mute of the audio in the app? My husband and I switch on and off during the night and I find I have to keep the audio on all night even when it’s not my shift so I will hear our baby when it is which then means I have more disturbed sleep. It would be great if I could mute the…
I purchased an Insights (Milestones) Activation Code from the Nanit website and have had no luck going to my.nanit.com to apply it. There is no option to "change plan" — all I see is an area for "Cameras and Plans" but the only thing that shows up is the current camera view. I am currently on the 1-yr freebie from a new…
I have installed and setup the camera and app today, it is not showing the free one year insights that was promised. Please enable it.
I received a free year of insights with my first nanit. It’s bad enough that we have to pay two different subscriptions once we have a second child, but why is this new one only 6 months of insights trial? I haven’t unpacked it yet and seriously considering returning as this is an absurd display of customer loyalty.
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