Hi there, We bought our Nanit Flex Stand in August of 2023 and have a one year subscription to Insights Premium. However, this week we are no longer receiving information about when our baby wakes/falls asleep, when she was last attended to, etc. We have checked the crib positioning and the app says it’s fine. We have also…
More littles, more to see in one centralized screen! With the latest iOS app version (3.12.2), now you can see new data right from Split Screen: Monitor Temp + Humidity View your sleep status and welcome message We are constantly evolving the Nanit App and will share future updates to the iOS Split Screen experience on…
I bought a 2nd hand Nanit Plus camera and wall mount. I already have a Nanit Plus camera and the cheapest insights plan paired with my Nanit account so this would be a 2nd camera I want to add. I'm using the latest iPhone with Nanit app and attempingm to pair the new camera. When I plug in the Nanit camera to my powered…
Hello! I have had my Nanit camera for almost a year now and I have always been able to see when my son woke up, fell asleep, and thr general sleep insights without paying for a membership. Now it won’t show me anything without paying. Can you help?
Sleep, scheduled. Community members joined our pre-launch app talk to meet Predictive Pairing, our upcoming feature that links your Pro Camera insights to Sound + Light to trigger customized smart sleep controls and routines: OK to Wake, our first predictive routine that supports sleep success by building independence…
Anyone else experience terrible customer service? I actually want to throw all of the products in the trash—that’s how awful they have been to deal with.
I recently setup a second camera and have the Split screen option on my phone through the app. However, the split screen option is not available when I open the app on my iPad. Can someone help me figure out a solution?
Hi! I am pregnant with twins and working on my registry. Do we register for 2 of the nanit pro smart baby monitor with floor stands or do we just need an extra camera? Any advice would be helpful. Also- is there a way on the app to show both babies when they're in the crib (camera view side by side on app)? Thank you!
Hi! Does Nanit still offer the 12 month free insights subscription with purchase of the camera? Looking to purchase the camera, but not sure I want to purchase if it doesn't come with the year trial subscription anymore. Thanks!
Hello, We purchased a Nanit Pro Camera in Nov '22. No major issues until earlier today, when the camera would not turn on at all. Checked the power outlet with other devices, and also checked the Nanit camera itself on our travel stand, and still no lights/powering up. Attempted power cycling a few times, and also a hard…
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