hello Nanit, the audio isn’t working for my device. I’ve tried restarting the app, restarting my phone, adjusting the audio settings, checking my internet. Nothing is allowing the sound to come through. What can I do to resolve this problem?
Hi - I was auto-billed today for Insights subscription. I meant to cancel this as my daughter just turned one and we no longer need it. Is it possible to get a refund on this? Thanks
First of all nanit is amazing. Thanks for the device. First time personally i see human pose estimation and facial recognition put to real world use case (hope nanit gives more importance to privacy for data used in training). I am a data scientist and would love to visualize my child's sleep data with other tools. Can we…
hi! My Nanit has worked wonderfully for the past 2 years and all of a sudden the noise I get through the app sounds like screeching. Everything is much higher pitched and I get a lot of feedback. It started after the last update. Any fixes? Thanks.
My wife and I have two children and we have a Nanit camera on each. It takes 3 clicks to go to the other camera and make it full screen. When, like with other apps, you can just literally swipe right/left to cycle through cameras, in full screen. Also this is more ergonomic than reaching with your finger to multiple…
My night vision seems to be on all the time. The red dots are always on. Just started last night. If I manually turn off night vision the lights go off but if I go back to auto they always stay on.
Can you turn the camera itself on/off? Also I can turn the camera night light on with alexa but not off?
During this session, meet the Nanit App and hear about parents' most-loved sleep and ways to stream feature! If you’re new to Nanit, you don’t want to miss out on this discussion to get familiar with our App, Insights, and features. Watch the recording here 👇️ We discussed: Meet the team Overview of our Insights plans Most…
We have 2 Nanit cameras: 1 we bought in 2019 for our first child, and the other we bought in 2021 for our second. We used the Nanit Insights subscription that was free for the first year with both (2019-2020 for camera 1; 2021-2022 for camera 2), then purchased the upgraded subscription for the second year for both…
Hi my speaker blew on my Nanit less than a year since we started using it. I’ve tried trouble shooting but has not worked. Please let me know how you can help. Thanks! David Laux
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