Feel free to check Nanit’s system status at any time and refer to our troubleshooting tips for common issues and instructions on how to reset your Nanit camera. We also encourage you to search on the Nanit Community for your issue before posting your question.
You also have the option to open a ticket with the Nanit Support Team by completing the contact us form, emailing to help@nanit.com or dialing 1-866-696-2648. The support team is available from 11 AM-6 PM EST on weekdays (Monday to Friday - excluding holidays).
Insights/Sleep Analytics
Hello! I have had my Nanit camera for almost a year now and I have always been able to see when my son woke up, fell asleep, and thr general sleep insights without paying for a membership. Now it won’t show me anything without paying. Can you help?