Feel free to check Nanit’s system status at any time and refer to our troubleshooting tips for common issues and instructions on how to reset your Nanit camera. We also encourage you to search on the Nanit Community for your issue before posting your question.
You also have the option to open a ticket with the Nanit Support Team by completing the contact us form, emailing to help@nanit.com or dialing 1-866-696-2648. The support team is available from 11 AM-6 PM EST on weekdays (Monday to Friday - excluding holidays).
Unable to pair Nanit Plus camera
I bought a 2nd hand Nanit Plus camera and wall mount. I already have a Nanit Plus camera and the cheapest insights plan paired with my Nanit account so this would be a 2nd camera I want to add. I'm using the latest iPhone with Nanit app and attempingm to pair the new camera.
When I plug in the Nanit camera to my powered wall mount, a red ring of lights come on, but the light on the back of the camera never comes on. When I press the Wi-Fi button on the back of the camera when pairing, I get no reaction on the camera. I've tried using the pin to press the