Feel free to check Nanit’s system status at any time and refer to our troubleshooting tips for common issues and instructions on how to reset your Nanit camera. We also encourage you to search on the Nanit Community for your issue before posting your question. Don't forget to check our Update Release Notes to know all the latest features that are available on the Nanit app!
You also have the option to contact the Nanit Support Team by completing the contact us form, emailing to [email protected] or dialing 1-866-696-2648 to open a ticket. The support team is available from 11 AM-9 PM EST on weekdays (Monday to Friday) and 12-9 PM EST on weekends (Saturdays and Sundays).
Camera & App
Discussion List
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Night vision not working
The night vision is not working no matter what I do. The night mode is ON, the red lights are illuminated. The wall mount is measured correctly for installation. The bandwidth is fine and it shows that the the connection is high and 5Ghz. I’ve tried selecting the different bandwidths the Marta uses via the app, doesn’t…
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Screen split
I have twins! How do I split the screen?
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Motion detected no motion
I just set up our camera today. We have not put our son in the crib quite yet to sleep at night only naps for transition. However, all day, every time my AC kicked on it sent an alert that there was movement in the room. There is nothing moving nor anything in the camera view to move when it kicks on. Is this normal?…
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Temperature and humidity stopped working
Hi, after the last camera update the temperature and humidity stoped working. I have already tried unplugging , waiting 5 mins , and plugging it back in.
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Temperature not reading
It Has been going on for awhile. Nanit just stop having the room temperature and Moisture %. I have unplugged. Re-download the app and no luck. Can anyone help? I loved having this Feature so I can adjust to my child’s room
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Nanit setup
I setup my camera (I bought the Nanit pro) as a Nanit basic so that I could use it for naps (my baby is only 8 weeks and not ready to transition to the crib overnight therefore I do not need to activate my 1 year free subscription at this time) but I was wondering how I would set the free year up once I am ready to use the…
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Customer Support - Impossible to Reach
I’ve been trying to get on the phone with anyone from support for five days now. This morning I had a video call scheduled at 9:15, but when following the link to begin the call it instructed me to reschedule for 10 because all agents were busy. Our camera is completely dead, not taking power, and has been for five days.…
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Feature Request- white noise reduction
it would be great if Nanit could remove background white noise. Even when using the Nanit sound and light product, Nanit monitor camera picks up on the white noise/background noise from that device. To be able to not listen to white noise while monitoring would be fantastic.
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Video Playback sped up!
HELP!!! All of my video playback plays at a fast forward speed with no audio. I can’t find any setting that may be causing this, nor can I find anything online to explain how I would fix this.
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Need duplicate baby profile removed
Hello! I accidentally added a duplicate baby profile and need to remove. Please assist. Thank you!
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Stops giving us Insights - have wall mount
I have a wall mount and after updating the app recently, it has stopping giving us insights. It is giving me a message about a “flex stand” but I do not have one, never have. Have been using the same camera and wall mount for 5 years. Is there a bug with the most recent app update??
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Saving Night Summaries?
In the app, I see options for saving all activities and insights, but no such option exists for night/day summaries (the "three dots" button that spawns the Share option is missing). Is there any way to save these summaries?
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Delete profile
hi, please delete “baby2” camera profile from my app. Thank you
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Activity (motion/ movement) not loading
How are people troubleshooting when activity/ motion detection history doesn’t load. I followed the troubleshooting prompts with the app with no solution.
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Night Vision is not working at all
Hi, The night Vision on my Nanit is not working at all, I tried everything but still not working. (Cleaning, night Vision off and then on again, restart, reset, delete app and then install again). Is there any other way how to fix it ? Nanit is great, we love it but we are not able to use it during the night, so is there…
Categories
Popular Tags
- Expert Events 57
- Insights/Sleep Data 56
- Feature Request 42
- No Audio 40
- Insights Subscription 40
- Camera Pairing/Onboarding/Reconnecting 39
- Red Alert 36
- Camera Hardware 36
- Nanit App 31
- Camera Offline 31
- Alerts/Notifications 29
- White Noise & Nature Sounds 27
- Live Stream/Feed 23
- Camera IR Lights/Night Mode 22
- App Feature 20
- Frequent Disconnection 19
- Update Release Notes 16
- Temperature/Humidity 16
- Breathing Motion Monitoring 15
- Video History 13
- Breathing Wear 13
- Presale 13
- Background Audio 11
- Audio Quality 9
- Night Light 9
Upcoming Events
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💬 Parent Like a Pro AMA: Digging into the Data with Nanit Lab
Nanit Lab's sleep and pediatric experts Dr. Natalie Barnett and Dr. Maristella Lucchini will be in the Nanit Community to answer all your questions about your baby's Nanit data! Head to the AMA thread to share your data and questions or concerns with Nanit Lab and they'll help you uncode it for a better night's rest! This…
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💬 Parent Like a Pro AMA: Managing Parental Burnout with Shelley of Run Tell Mom
Are you feeling overwhelmed, burnt out, or frustrated? If you are struggling to navigate being a parent, partner, friend, professional, person (and so much more), Shelley is here to help! This week, Shelley is joining the Nanit Community to answer your questions and help provide sustainable solutions to help support your…
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🎥 Parent Like a Pro Keynote: Striving for a Parenting Partnership
Join our Parent Like a Pro June ‘23 keynote session, Striving for a Parenting Partnership: Perspectives on becoming a true team for family wellness. Speakers Eve Rodsky, Sarah Dorsett, Michael Wieder, and Blessing Adeysian will discuss how they have found harmony between their careers, relationships, and parenthood. Plus,…
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🎥 Parent Like a Pro Webinar: Conquering Self-Doubt
Join us for the final Parent Like a Pro session: Conquering Self-Doubt. In Nanit Lab's recent State of Parental Confidence Report, there were 4 categories that appeared to have an impact on parental confidence overall. One of those pillars is Self Doubt. In this session, we’ll explore how self doubt creeps into…