Feel free to check Nanit’s system status at any time and refer to our troubleshooting tips for common issues and instructions on how to reset your Nanit camera. We also encourage you to search on the Nanit Community for your issue before posting your question. Don't forget to check our Update Release Notes to know all the latest features that are available on the Nanit app!
You also have the option to open a ticket with the Nanit Support Team by completing the contact us form, emailing to [email protected] or dialing 1-866-696-2648. The support team is available from 11 AM-6 PM EST on weekdays (Monday to Friday).
Camera + App
Discussion List
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Weird noises
Has anyone had any weird noises come over the speaker on their Nanit? I’ve had it happen twice in the last week. It’s woke the baby up both times. I can’t tell if it’s someone trying to say something or what.
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Temperature and humidity not working
The Temperature and humidity are not working on my Nanit pro once installing the camera and insights started working. I’ve seen that this has been a problem for other customers as well. Is there a way to fix that? I have an Apple phone.
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Customer Service Not Responding
Has anyone else had issues with customer service? I've called several times during their business hours and have opened a ticket with them over two days ago and have yet to receive a response.
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Red Lights / Clicking Noise
Please correct me if I am wrong or missing something. I have the Nanit Pro and I know the red lights are used for night vision. I don’t understand how this camera is in the market when anytime you check the video at night (or in a dark room) it makes a loud clicking noise that wake up your baby. I either have to have to…
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Nanit Cam Keeps Disconnecting
my Nanit can keeps disconnecting when I unplug and plug back in it works for a couple minutes and then disconnects again. I know it’s not wifi or network because I have another on in the house that works fine all night. It also feels extremely hot to the touch.
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504 Authentication Error
For the past SEVERAL weeks I have been attempting to connect my Nanit Pro to my network. I tried to update the app, hotspot method, force quitting app, router unplug, camera reset, you name it! I have another Nanit in the house and that one connects without any issue whatsoever. Nothing has helped me connect my camera to…
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the microphone / 2 way audio has never worked on my account
Hello - I am trying to use the audio feature of the camera and it has never worked. I have tried a few times over the last several months and it always does the same thing, when I click the microphone icon it says "Connecting.." then after a few seconds it just says "connection failed. Try again" Please advise, thank you
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Bought nanit insight basics but it said not yet activated.
Hi I just bought nanit insights basic via my.nanit. I got the invoice in my email but it said on my.nanit account that It’s not yet activated. How do I do? It’s frustrating!
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White noise not working
hello, our camera white noise and other sounds has stopped working. Please advise what we should do? The camera is only a year old.
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Transfer Insights to new baby?
Hi all, We have used Nanit Insights for our first child and now wish to use Insights for our new child. We do not want to use Insights (or the camera) for our first child anymore. A few days before the second baby was born I renewed Insights, and then when baby was born I detached camera, paired it to new baby account etc.…
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How to get the sound to work?
we recently submitted a ticket for the sound to work. As a result, we needed to reboot the camera by unplugging it from the wall. It appears the sound has went out again right before bedtime. Luckily, we were awake this time. Please help us resolve this issue.
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Adding a new baby profile to the app
I'm trying to add our newborn to the app, because we don't need it for our toddler anymore. I've already detached my camera from the toddler's profile, and reset it based on other support documentation. Now how am I supposed to create the new baby's profile to add the camera to? Shouldn't there be somewhere in the UI to…
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Sound not working
the sound stopped working a couple days ago.
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Nanit Insights Activation via Code
Hello, I enter my code online and it says it is activated, but then in my account it doesn’t do anything and I’m still on basic.
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Horrible service
More of a statement rather than a question. After several says of emailing a support agent I still have camera issues. Tried every single troubleshooting option and the camera still freezes, disconnects and shuts the white noise off randomly. For the cost of this “high tech” camera I am very dissatisfied.
Categories
Popular Tags
- Expert Events 74
- Insights/Sleep Data 63
- Feature Request 61
- No Audio 61
- Insights Subscription 58
- Red Alert 52
- Camera Pairing/Onboarding/Reconnecting 49
- Camera Offline 48
- Camera Hardware 43
- Alerts/Notifications 40
- Nanit App 39
- White Noise & Nature Sounds 35
- Live Stream/Feed 31
- New Features and Products 28
- Camera IR Lights/Night Mode 27
- Breathing Motion Monitoring 24
- Frequent Disconnection 23
- App Feature 21
- Video History 20
- Temperature/Humidity 20
- Presale 19
- Night Light 17
- Breathing Wear 17
- Background Audio 13
- Motion Detection 12
Upcoming Events
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Ask a Pediatrician Anything with Dr. Liza
Ask a pediatrician anything! From preparing for baby, questions to ask when selecting your pediatrician, nutritional guidance & introducing solids, teething, gassy baby tips, milestones & more! Nanit Lab's Dr. Liza Natale is here to help! About Dr. Liza Natale Liza Natale is an NYC-based general pediatrician who has cared…
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FREE movement class: The Sculpt Society 20min Sculpt class, no equipment required
It’s a busy time of year for parents! Pro parent Megan Roup is here to host an exclusive sweat sesh for the Nanit Community. This class will be a 20 minute no equipment sculpt class with an opportunity for Q&A with Megan after the class. Attend the session and you'll be entered to win a surprise giveaway, to be announced…
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AMA: Optimizing Sleep in the New Year
Ask Nanit Lab's Dr. Natalie Barnett Anything about sleep! For many of us, our routines got out of whack over the holidays. Dr. Natalie is here to help! We invite you to share your Nanit Data so Natalie can provide recommendations and help you go into 2024 feeling confident about your baby's sleep! About Dr. Natalie Dr.…