I just updated to the 6.44.592 version and ever since I have had issues with my camera connecting and disconnecting. We have tried unplugging the camera, and our wifi, reconnecting and disconnecting the camera from the wall mount, like literally everything. Please help
On Monday, January 6th between 10:30am-11:30am ET, we will be conducting scheduled maintenance to the Nanit network. You will still be able to see your camera’s livestream during the maintenance window. During the downtime you may briefly experience: Delayed Insights analytics Delayed push notifications Activity and…
When I went to look at the video history for the Nanit in my son's nursery, I noticed error codes on clips and video history. I can view him live, but nothing else is working. I already restarted the app, my phone, checked to make sure the app is up to date, checked the Internet connection, and restarted the Nanit camera,…
The white noise volume suddenly dropped and is too queit on my daughters nanit. It was totally fine for over two years.I have two and the other one is at least double the volume. I've power cycled, reinstalled the app, and using other devices makes. Please help, thank you.
I noticed other people are having this issue too. I’m concerned over the potential fire hazard. It shouldn’t be this hot. It has also stopped working completely.
my camera is connecteed to the floor stand. can you help me fix?
Hello, I have a Nanit Pro which powers on with the Flexi stand, but not with the floor stand. The floor stand was gifted to me by a friend. Holding the bottom button down for 10-15 seconds does nothing, with no blue light. It's as if the floor stand isn't receiving power. Please help :)
Hi there, suddenly we can’t see our daughter properly and the image is very dark - the night vision seems to be malfunctioning. Can you please help? Thanks!
Hi, I've seen a couple of posts here in the past asking about release notes for firmware updates to the Nanit camera, but the responses from the Nanit team are always evasive and some form of "we'll forward your request to our development team" with no further follow up. When will we know what changes are being added to…
Hello, I need to find the MAC address for my nanit in order to connect it to my wifi network. Can someone privately message me to help me do this? Thanks!
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Ask Nanit Lab's Maristella Lucchini, PhD Anything about getting back to routine in the New Year! For many of us, our routines got out of whack over the holidays. Maristella is here to help! We invite you to share your routine + sleep questions or concerns (feel free to share your Nanit captured data too!) so Maristella can…
