A couple days ago I noticed that when I go to Picture in Picture mode, the sound would immediately disappear and the screen would freeze and stop updating after about 1 min. This is across 3 devices. I have tried to reboot the camera, reconnect to the network, decrease bandwidth, reinstalling the app on my devices,…
hi there, After travelling with our Nanit I noticed that the usb cable has been pulled into the stand. How do we fix it?
I’m feeling frustrated because the nanit camera “looks” like it’s working (red lights on) but there’s no video in the app. I did all of the internet troubleshooting and that’s not the problem. I’ve taken the camera off and on, and that doesn’t fix it. I’m not sure if the camera is broken or if the stand is. This has…
My Nanit doesn’t show any movement for the baby throughout the night but does pick up activity during naps throughout the day. In the evening, once he is put to bed there is no activity until he wakes up next morning even though I know there is motion or sound during the night.
I'm trying to add our newborn to the app, because we don't need it for our toddler anymore. I've already detached my camera from the toddler's profile, and reset it based on other support documentation. Now how am I supposed to create the new baby's profile to add the camera to? Shouldn't there be somewhere in the UI to…
I disconnected my camera from the floor stand so that I could use the flex stand at my parents’. We plugged it back in to the floor stand when we got back home and it will not turn on (flex stand still does work though). Why is this happening?
Hi - for the past month when I set the app to "background audio" once I am out of the app the audio skips in and out. I can hear my white noise machine and then it gets choppy. Seems to be a common issue for a lot of people. And yes I have power cycled many times. please help
all updates have been done
You asked - we answered! Our team is excited to announce the launch of Nanit’s Split Screen feature (launching 7/13). We are the only smart baby monitor to have this feature available and it has been one of our top-requested features! 🤩 As you are exploring this new feature, we anticipate that you may have some questions.…
I’ve always zoomed in to show my child larger on my Nanit through the night to make it easier to see at a glance. since having our second child, I can no longer do this. Our Nanit for my older child is quite high on the ceiling and he appears very small on screen. I would love to be able to either zoom in, as I do in…
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