Hi, I am unable to access the Sleep Plan for renewal. I had the same problem last year. Can someone advise how I can access the Sleep Plan subscription? Our plan expires in early Sep.
Hello - I am trying to use the audio feature of the camera and it has never worked. I have tried a few times over the last several months and it always does the same thing, when I click the microphone icon it says "Connecting.." then after a few seconds it just says "connection failed. Try again" Please advise, thank you
I want to turn on the white noise but there is a line across the musical note. When I click it, the white noise options no longer pop up. Help
I would love to see an optional feature added to disconnect the sound from the Nanit app while videoing. I love the background noise option while monitoring her but if I forget to close the app after she wakes up and I have had multiple adorable videos ruined because all you hear is the background noise from the app.…
Hello, I just got a new (updated) nanit for my daughter (2 years old) and cannot remove her old profile from the app…I already detached the camera but the profile is still showing. Thank you.
i have had my camera for 15 months and never had an issue and then today my camera isn’t working and said to connect to the internet. I went to pair and the pair button is stuck so I can’t use it. I received this as a baby shower gift over a year ago but could ask the gifter if they could try and find the receipt. We also…
I own two Nanit pro cameras. One for the nursery and one for the bassinet in our bedroom. I've followed the instructions on adding a camera to an existing account and it creates a new account every single time and then wants me to subscribe to Nanit Insights again. I don't need two Nanit Insights accounts. I only need one…
just give us the mac address of the device. please. why would this so hard to troubleshoot and why to you make us use your servers? why ot a local only option? this was a mistake to buy this. it is not a good product. because, it doesnt work and you gatekeep the hell out of the product. would very much welcome being proved…
Hi, one of our cameras is not showing when the baby fell asleep. Can you fix this. Thanks.
We just installed the Nanit Pro with Floor Stand. Does anyone have tips to make the Crib Position stay permantently zoomed in? I keep setting it on the software on the Iphone app to have a tight shot of the crib taking up 90% of the image, but it just feeds us a live wide angle and zooms out for the crib and shows the crib…
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