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Night vision not working
The night vision is not working no matter what I do. The night mode is ON, the red lights are illuminated. The wall mount is measured correctly for installation. The bandwidth is fine and it shows that the the connection is high and 5Ghz. I’ve tried selecting the different bandwidths the Marta uses via the app, doesn’t…
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Screen split
I have twins! How do I split the screen?
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Motion detected no motion
I just set up our camera today. We have not put our son in the crib quite yet to sleep at night only naps for transition. However, all day, every time my AC kicked on it sent an alert that there was movement in the room. There is nothing moving nor anything in the camera view to move when it kicks on. Is this normal?…
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Temperature and humidity stopped working
Hi, after the last camera update the temperature and humidity stoped working. I have already tried unplugging , waiting 5 mins , and plugging it back in.
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Temperature not reading
It Has been going on for awhile. Nanit just stop having the room temperature and Moisture %. I have unplugged. Re-download the app and no luck. Can anyone help? I loved having this Feature so I can adjust to my child’s room
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Nanit setup
I setup my camera (I bought the Nanit pro) as a Nanit basic so that I could use it for naps (my baby is only 8 weeks and not ready to transition to the crib overnight therefore I do not need to activate my 1 year free subscription at this time) but I was wondering how I would set the free year up once I am ready to use the…
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Customer Support - Impossible to Reach
I’ve been trying to get on the phone with anyone from support for five days now. This morning I had a video call scheduled at 9:15, but when following the link to begin the call it instructed me to reschedule for 10 because all agents were busy. Our camera is completely dead, not taking power, and has been for five days.…
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Feature Request- white noise reduction
it would be great if Nanit could remove background white noise. Even when using the Nanit sound and light product, Nanit monitor camera picks up on the white noise/background noise from that device. To be able to not listen to white noise while monitoring would be fantastic.
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Video Playback sped up!
HELP!!! All of my video playback plays at a fast forward speed with no audio. I can’t find any setting that may be causing this, nor can I find anything online to explain how I would fix this.
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Need duplicate baby profile removed
Hello! I accidentally added a duplicate baby profile and need to remove. Please assist. Thank you!
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Stops giving us Insights - have wall mount
I have a wall mount and after updating the app recently, it has stopping giving us insights. It is giving me a message about a “flex stand” but I do not have one, never have. Have been using the same camera and wall mount for 5 years. Is there a bug with the most recent app update??
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Saving Night Summaries?
In the app, I see options for saving all activities and insights, but no such option exists for night/day summaries (the "three dots" button that spawns the Share option is missing). Is there any way to save these summaries?
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Delete profile
hi, please delete “baby2” camera profile from my app. Thank you
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Activity (motion/ movement) not loading
How are people troubleshooting when activity/ motion detection history doesn’t load. I followed the troubleshooting prompts with the app with no solution.
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Night Vision is not working at all
Hi, The night Vision on my Nanit is not working at all, I tried everything but still not working. (Cleaning, night Vision off and then on again, restart, reset, delete app and then install again). Is there any other way how to fix it ? Nanit is great, we love it but we are not able to use it during the night, so is there…
