Ideally app would have similar or identical functionality but most importantly Picture in Picture and notifications (while not in app, like homekit notifications when a door opens). This seems like a no brainer to me and should be simple enough to port over to the TvOS. For me its cumbersome to have to constantly reach for…
Hi there, suddenly we can’t see our daughter properly and the image is very dark - the night vision seems to be malfunctioning. Can you please help? Thanks!
Baby number 2 on the way, and hoping nanit delivers on their promise to make split screen viewing available this year. My question is if I can purchase just a camera without a package. I already have a floor stand, a multi stand, and the wall mount. There was a deal a few months ago available to current customers to buy…
Good afternoon, We purchased our Nanit Pro Complete in January 2024 from Best Buy. Our box states that it comes with 12 months free of the Insights plan. Our account when activated is only showing 6. I had previously emailed support and was told that it would be corrected, but I have been unable to get back in touch with…
Recently, when trying to use the 2-way microphone option on our phones that are connected to our WiFi, we are receiving an error message saying "Connection failed. Try again". Once we log off the Wifi, force close and reopen the app, it seems to be working.
The ceiling over my son’s crib is slanted - can I still use the wall mount? See photo attached. Should I still mount it at 66 inches - will it come too far out to work?
hi there, My app has not show any advantage since May 30th. I have been busy and didn't really pay attention till 2weeks agago. I have Insights premium so I don't understand what is going on or what went wrong. Can we please resolve this as I am not getting what I paid for. Please let me know what to do because I just…
Hello, I’ve recently been dealing with some humidity issues in my home. As part of this I’ve learned about hygrometers and how the accuracy tends to drift over time and can need calibration. I now have properly calibrated hygrometers in my home and when compared to the my Nanit these readings are around 10% lower. It’s not…
How can I purchase the insights sleep plan? It is advertised on the website, listed at $50/year, but I cannot find anywhere on the website or the app to purchase it. Everything goes to the more expensive Memories or Milestones plan. I purchased breathing wear but now I can’t use it.
Is there or is it possible to add a timed mute of the audio in the app? My husband and I switch on and off during the night and I find I have to keep the audio on all night even when it’s not my shift so I will hear our baby when it is which then means I have more disturbed sleep. It would be great if I could mute the…
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