Feel free to check Nanit’s system status at any time and refer to our troubleshooting tips for common issues and instructions on how to reset your Nanit camera. We also encourage you to search on the Nanit Community for your issue before posting your question.
You also have the option to open a ticket with the Nanit Support Team by completing the contact us form, emailing to help@nanit.com or dialing 1-866-696-2648. The support team is available from 11 AM-6 PM EST on weekdays (Monday to Friday - excluding holidays).
My background audio keeps cutting in and out
Hi - for the past month when I set the app to "background audio" once I am out of the app the audio skips in and out. I can hear my white noise machine and then it gets choppy. Seems to be a common issue for a lot of people.
And yes I have power cycled many times. please help