Hi, I've been using the Nanit Pro for two weeks now, and I've noticed that the "Went to Bed" time under Insights keeps getting updated throughout the night. For example, if I pick up my baby for a feed and put her back down, the bedtime sometimes gets overwritten—even though this doesn’t happen consistently. Most nights,…
I’ve been having reoccurring issues with Nanit dropping connectivity through the day. Issue seemed to get really bad after the 6.48.6 update. Rebooting, repairing, and changing bandwidth have not solved the issue.
Is there a way for Nanit to provide an alert to the caregivers mobile when they wifi goes down? We’ve just woken to the wifi off in our house and the nanit camera not working, I’ve no idea how long it’s been off and therefore no idea if our baby has been crying/needing us. Really making me question having a camera that is…
can you please send me the MAC address for my banit
My camera has lost the one most basic and important feature of all baby monitors, the audio!. Audio cuts off after 1 minute. This just started yesterday. This is so annoying and there is no resolution to previous chats. Rebooted, uninstalled/reinstalled, unplugged camera, unplugged from outlet. Reset wifi connections. No…
Is anyone else having difficulty with the app recording accurately? From the beginning- Almost every night- we have a ridiculous amount of time being reported as “awake” when our baby isn’t even moving. I try to report the inaccuracies but it’s getting old fast. I have also had a few nights this month that reported “not…
Hi - I was auto-billed the other day for Insights for my child. I meant to cancel this as he is two and we no longer need it. Is it possible to get a refund on this?
I have jumped through hoops to avoid this setting and now it’s been enabled on my account. I want it off. Please help.
Hello, We've been having trouble with the temperature and humidity not showing on the app (appears as — in both sections). I have followed the tips of disconnecting the camera from the base for 10 minutes and resetting it, however the app still does not display the temperature or humidity. This happens with both the wall…
Hi i have the nanit plus and im using iphone 14 , i want to change the speed of the video history to normal because all the recorded videos on faster speed than normal
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