Feel free to check Nanit’s system status at any time and refer to our troubleshooting tips for common issues and instructions on how to reset your Nanit camera. We also encourage you to search on the Nanit Community for your issue before posting your question. Don't forget to check our Update Release Notes to know all the latest features that are available on the Nanit app!
You also have the option to open a ticket with the Nanit Support Team by completing the contact us form, emailing to [email protected] or dialing 1-866-696-2648. The support team is available from 11 AM-6 PM EST on weekdays (Monday to Friday).
Camera + App
Discussion List
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Any workaround for the multistand for sleep analytics? The floor stand is to high for the cot i have
Any workaround for the multistand for sleep analytics? The floor stand is to high for the cot i have
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WiFi button stuck & no power
Nanit will not power when plugged in and WiFi button stuck cannot press in. This thing is less then 2 year old, what a pos for the price.
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Nanit summary incorrect
has anyone experienced incorrect data? Baby now sleeps on their stomach and I’m noticing the Nanit says they are “waking up” or when it’s morning we are removing them from the crib while sleeping, which is all incorrect. Advice or help?
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Broken Nanit
While on vacation, I accidentally dropped our Nanit camera on a tile floor and it no longer works. Unfortunately we had a rather quick pickup need and the camera slipped right off the mobile stand! Do you have a replacement program for current owners? It was clearly my fault as a flustered mom but I thought I would ask…
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Basic subscription or position issue?
My nanit isn't detecting when I go get my baby out of his crib. Well it will say motion detected and but still indicate that he is sleeping even hours after he has gotten up. This problem started when turned his crib into a floor bed, it seems the crib area isn't correct but when I try to adjust it with crib area/parent…
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White noise concerns in regards safety
Hello! I use the Nanit Pro and is the one mounted to the wall with the proper height per instructions. is the white noise safe? I keep seeing online mixed reviews and want to make sure it’s “ safe “ for the babe. It does sound relatively loud at max volume. I used my apple watch while it white noise was at 30% and out my…
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Is there a way to customize the display name for various relationships? (Eg: Nana instead of Grandma
My mother in law does not go by Grandma with her grandchildren and would like the ability to customize the name to what she does go by (Grammie) is this possible? It doesn't seem so to me, but maybe I am missing something. It does mean something important to my mother in law and would be a nice feature!
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iPhone 14 pro max iOS 16.2 won’t connect on the latest version of app
My iPad connects ok. My phone will not.
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Feedback and feature requests after 7 months of usage.
I just wanted to give some feedback and see what everyone else thinks about these thoughts. 1) Billing - We set up our nanit early with the nursery. Billing should start on the day the baby comes home from the hospital and not when you set it up. I wasted about 2 months of my annual subscription 2) Decibel Detector - This…
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Time
How do we change time on Nanit camera
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Camera will not connect to my wifi
I have done ALL of the trouble shooting. Re-downloaded the app, reconnected the wifi, hard reset the camera... nothing works. Infared lights come on, but it won't connect.. it's driving me insane. Hubby is currently our buying a new baby monitor so we have one for the night. How do I fix this... this camera cost way too…
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Cancel and refund insights?
Hi - I was auto-billed today for Insights for my child. I meant to cancel this as she will be nearing two and we no longer need it. Is it possible to get a refund on this? Thanks
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Nanit camera on all day
Do you leave yours on all day or turn off? Does it matter? ive also been noticing my sound while watching or listening on my phone goes in and out because I hear the white noise and it's so annoying
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Why does the sound blast at full volume randomly?
Where to begin…so many issues with our Nanit. I want to love it, but we have had lots of trouble. Most recent issue is the sound machine randomly blasting at full volume. I can’t turn it down because the app is either not working (stuck on “loading” screen) or when I decrease the volume it doesn’t change. The only way to…
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Multi-Stand Travel Mount Plug Requirements?
I can’t seem to find the answer so hopefully someone can help me on here. If I purchase a multi-stand travel mount, does that mean I need to unmount and unplug my Nanit Pro monitor off the wall to use the cord to plug it in for the travel mount to work? Just seems like a lot of work since I’ve used the cord cover mounts…
Categories
Popular Tags
- Expert Events 75
- Insights/Sleep Data 64
- No Audio 63
- Feature Request 61
- Insights Subscription 59
- Red Alert 52
- Camera Pairing/Onboarding/Reconnecting 49
- Camera Offline 48
- Camera Hardware 44
- Alerts/Notifications 41
- Nanit App 40
- White Noise & Nature Sounds 37
- Live Stream/Feed 31
- New Features and Products 31
- Camera IR Lights/Night Mode 28
- Breathing Motion Monitoring 24
- Frequent Disconnection 23
- App Feature 22
- Temperature/Humidity 21
- Video History 20
- Presale 19
- Night Light 17
- Breathing Wear 17
- Background Audio 15
- Motion Detection 12
Upcoming Events
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Ask a Pediatrician Anything with Dr. Liza
Ask a pediatrician anything! From preparing for baby, questions to ask when selecting your pediatrician, nutritional guidance & introducing solids, teething, gassy baby tips, milestones & more! Nanit Lab's Dr. Liza Natale is here to help! About Dr. Liza Natale Liza Natale is an NYC-based general pediatrician who has cared…
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FREE movement class: The Sculpt Society 20min Sculpt class, no equipment required
It’s a busy time of year for parents! Pro parent Megan Roup is here to host an exclusive sweat sesh for the Nanit Community. This class will be a 20 minute no equipment sculpt class with an opportunity for Q&A with Megan after the class. Attend the session and you'll be entered to win a surprise giveaway, to be announced…
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AMA: Optimizing Sleep in the New Year
Ask Nanit Lab's Dr. Natalie Barnett Anything about sleep! For many of us, our routines got out of whack over the holidays. Dr. Natalie is here to help! We invite you to share your Nanit Data so Natalie can provide recommendations and help you go into 2024 feeling confident about your baby's sleep! About Dr. Natalie Dr.…