Feel free to check Nanit’s system status at any time and refer to our troubleshooting tips for common issues and instructions on how to reset your Nanit camera. We also encourage you to search on the Nanit Community for your issue before posting your question.

You also have the option to open a ticket with the Nanit Support Team by completing the contact us form, emailing to help@nanit.com or dialing 1-866-696-2648. The support team is available from 11 AM-6 PM EST on weekdays (Monday to Friday - excluding holidays).


edited March 2023 in Camera + App 11 comments

I use the Nanit Pro with the floor stand and it’s too high for the Snoo bassinet. 50% of the screen is not the baby and in order to see her I have to pinch zoom each time. It would be great to be able to permanently set a zoom in the settings that shows up on the split screen


Join the conversation!

Sign In

To view full details, sign in.


Don't have an account? Click here to get started!