Feel free to check Nanit’s system status at any time and refer to our troubleshooting tips for common issues and instructions on how to reset your Nanit camera. We also encourage you to search on the Nanit Community for your issue before posting your question.
You also have the option to open a ticket with the Nanit Support Team by completing the contact us form, emailing to help@nanit.com or dialing 1-866-696-2648. The support team is available from 11 AM-6 PM EST on weekdays (Monday to Friday - excluding holidays).
How can I turn off background audio when the camera is disconnected?
If I turn on background audio and then the camera is disconnected, the video feed goes away and along with it the live screen control menu, including the audio button. Now the app is running in the background with a persistent notification about background audio, but I have no way to switch it to muted or in-app-only audio, until the