Does anyone have any tips to view their old memories? We have been subscribers for 3 years now. It takes so long to scroll to view any older memories that paying for this unlimited memory is a bit useless if we cannot ever scroll to view older memories.
I’ve had my Nanit for 4 years, and is currently on version 23.1.20 — how old/recent is this? Assuming there is a newer version available, how do I force the update?
hello! I was given an activation code however, when I click the link in the email and enter the activation code, it just keeps loading. I’ll attach the screen. Yes, I updated my app and I am the owner of the account. I currently have the “sleep” plan but bought the memories plan during the Black Friday sale. if it will not…
Purchased a plan earlier today during the Black Friday sale. When attempting to activate the code provided the "Continue" button on the screen stating "We've got your code… Just one more step to start your plan!" does not work, or if I'm successful somehow in making it past this screen to verify payment options, the "Start…
Hi I purchased the Insights plan as part of the black friday deal and it isn't showing up in my account. I have the memories plan, I tried canceling that in my apple subscriptions as someone else on here recommended but that isn't working. I was given an activation code with nowhere to put the code! I'm extremely…
When I pull up the Nanit app on my phone, I hear rain noises play, even though all ‘Nature Sounds’ are turned off on the app. The nursery itself is silent (no other white noise machines in the nursery). My partner is experiencing the same issue on his phone. Any advice on how to resolve?
I already tried many times plug and unplug to electricity, I don’t see any lights any more. Device looks like dead. This happens after a firmware update, everything was working fine until 1h ago.
For some reason our camera is suddenly disconnecting from the internet now. We have had it for 3 years and never had issues until the past 3 days. But now it is only pairing and recording sporadically. It will be on for 5 minutes, disconnect for 20, back on for 10, back off. Almost like it’s losing power off and on. But…
within the last week or so my sleep status on my camera is not working properly. It most often thinks my baby fell asleep at incorrect times, when reviewing the clip associated the baby is still moving around, eyes open. I’ve reported it incorrect each time but is there anything else I can do to correct this issue? Is…
@NanitJessica please delete baby profile “delete” from my app. I can’t believe I cannot do this in my app.
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