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Discussion List
Nanit white noise not working
I’ve been having issues with my Nanit white noise not working, as well as the microphone. I’ve reset it a few times as well as unplugged it and everything else that’s suggested but none of its working. We have had it for almost 2 years now is the white noise aspect just broken?
Alert if Temperature Alerts goes above/below certain thresholds
It would be nice to get an alert if temperature reading goes above/below certain thresholds.
Retroactive access to data?
Hello, if we upgrade from the Insights basic, will we get retroactive access to our data, depending on the plan we choose? Or is the new subscription only applicable for data collected moving forward?
Connecting to wifi with no password
The Nanit app seems to require a wifi password. How do you connect to an open wifi that does not have a password? If not now, when will this be supported?
Connection issues
Hi, Im having several issues the past weeks. I don't know if it's related to iOS 16 or not, but since I updated it, the problems began. The camera is stuck trying to show some image and after a while it says that there are some connection issues. I follow every troubleshoot guide with no success. I try to reinstall the…
Sound Not Working
Sound on Nanit has all of a sudden stopped working. Background and within app itself there is no sound. I have reset camera, and I have also deleted and re-downloaded the app. Any other suggestions?
📣 New Feature: Watch Them Grow
Did you hear about our new feature? Watch Them Grow is a new feature that automatically collects images of your baby in their crib and compiles them into a video each month on your baby’s birth anniversary. These videos are great to save or share with friends and family ❤️ To create the monthly video, Nanit’s algorithm…
Upgrade question
If I upgrade from premium plan to the ultimate plan will I have access to video clips from the time I started using the Nanit camera (and not just when the ultimate plan started)? I.e. if I started on premium plan in July and upgrade to ultimate in November, will I be able to see video clips from July?
Nanit Basic
I just got a notification that my Nanit subscription was coming to an end. I use the nanit for the alerts when my son is moving in the crib and to monitor his breathing if he's wearing the onesie. Does that still work with the basic plan?
Insight subscription (REGRET BIG TIME)
Started using Nanit Camera (full set) since my first born. We were generally happy with it so decided to use it again for my newborn. We also got the 2nd camera for another room. Both cameras for the same baby. One of the cameras is subscribed to Insights and I just realised the 2nd didn’t have Insights. I asked and was…
Why is it so slow to replay the motion detection?
Does anyone know a fix for the motion detection being so slow to playback? We haven’t got our little one here yet but have set the camera up in advance, and just think how fit for purpose is a safety baby camera when you have to wait minutes to replay the actual motion detected?! Between that and the fact you have to have…
Can't hear baby when I have the app on in background
Why can’t I hear my baby when I have the app on in background. Why do I have to have the app open constantly to hear my baby. I wasted my money on this device.
Nanit Plus insights
Hi! I bought through Amazon a Nanit Plus but the account is not syncing with the free 1 year insights it said it brought. How can I get this?
Nanit Pro 1080p does not look like 1080p
Hi Can you explain why the video recording on my Nanit Pro is not streaming at 1080p ? Attached are the screenshots and as you can see its very pixelated.
Possibly hacked?
Is there any way to check your login/account activity? I just want to make sure
Camera and App Support
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