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Camera Broke
hi, Our Nanit Pro camera fell off the travel stand in the night and is no longer working. Is there any special deal for current owners to replace just the camera? The travel stand connection is extremely wobbly. It would be great to make the connection as robust as with the normal stand in the future!
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No sound on monitor
Have updated app, switched to two factor and no sound on any of our house devices. Super frustrating.
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Multiple issues
I know this post isn’t in the right place, I was unable to add it to support. At first, I loved my nanit, so much in fact that I purchased the additional insights for the year. For about a month, I’ve experienced the same ongoing issues: time is off in insights (not every night, but randomly) Camera disconnects App doesn’t…
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Hotel in Dominican Republic
hi! We are going to finest (part of excellence) punta Cana next week with our son. Can you verify if the nanit will work there? I’ve called them and they weren’t sure. Does it have to connect on a password entry connection? It’s our first time traveling internationally and at a hotel :)
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Activity tab - sound detection activity sensitivity
Is there a way to increase sensitivity of sound detection activity on the activity tab?
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Audio Cuts Out....
....when I minimize the app now and I don't understand why. It was working just fine up until recently. It does this now for both me and my husband. Anyone have any idea why this happens?
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📣 New Feature! Set up Alert Zone with your Nanit Flex Stand
Did you hear about our new feature? If you use your Nanit Pro + Flex Stand (formerly named "Multi-Stand"), you are able to set up an Alert Zone in the Nanit app! When movement occurs in the designated alert zone, you will receive a pop-up notification on your device. Make sure you have the following requirements to use…
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Nanit pro motion notifications outside of motion area
Hi, I have a nanit pro and I keep getting notifications for movement outside of the set motion area. I have turned the motion alerts sensitivity down to less but I am still getting excess notifications. I have attached screenshots of the motion area and when our cat triggered a motion alert when walking past the cot…
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Activity and Dashboard not showing
Yesterday, all my features stopped working. I can no longer see my daughter's activity, dashboard etc. I can only see the live camera, however when my husband logs in, he still has full access to everything and the app is working as normal. I tried logging out and logging back in, made sure all the updates were completed…
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Nowhere to turn off white noise?!
White noise keeps randomly turning on and there’s no music note on my full screen app… driving me insane, keeps waking baby! What a POS
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Microphone not working with newest iPhone
Two way microphone audio fails to connect when iphone14 is connected to WiFi, contacted customer support several times and have ran thru all of the steps to try and correct issue (power cycling, repair, turning off router, making sure microphone settings and Nanit app are in and up to date etc) only seems to be an issue…
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Not receiving motion notifications
hello, we’ve set up our Nanit pro camera and as I sit watching my baby roll around in her cot on the app, we are not receiving any motion alerts! She can even turn 180 in the night and nothing is picked up which is quite worrying. Sensitivity levels are right up and camera is positioned correctly. We’ve tried resetting…
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Nanit will not stay/turn on
It’s been a few hours so far of trying to turn our Nanit on and it will not stay on. When plugged in, it briefly shows the red lights and makes that faint click sound. However, about two seconds after, the red lights turn off and the camera is completely off. I try to press the “wifi” button to make the lights flash and…
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My camera won’t turn on
I just started using my camera for no more than 3 hours to monitor my newborn. And the camera suddenly shuts down and it wont turn back on. I have the Nanit Pro wall mounted version. I tried power cycling it many times. And it still won’t turn on. Please assist.
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Issue with TWO Nanit Pros
My wife and I have been really happy with the Nanit Pro camera as we’d experienced no issues up until a couple of days ago. So, when we found out that we were expecting again last year, we immediately knew Nanit was the answer. As a result, we purchased a second Nanit Pro. On 7/24/23, our first Nanit Pro said it was trying…
