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Wifi connectivity question
Hi, we have been trying to set up our Nanit for a while but have been unsuccessful. We are only able to use a Wi-Fi which is does not have a password and therefore the set up screens on our personal devices do not allow us to progress beyond the Wi-Fi pairing page as there is no option for your Wi-Fi to not have a…
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how to change video history speed
Hi i have the nanit plus and im using iphone 14 , i want to change the speed of the video history to normal because all the recorded videos on faster speed than normal
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Timed audio mute ??
Is there or is it possible to add a timed mute of the audio in the app? My husband and I switch on and off during the night and I find I have to keep the audio on all night even when it’s not my shift so I will hear our baby when it is which then means I have more disturbed sleep. It would be great if I could mute the…
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Temperature
The temperature is not showing up on our brand new camera. I tried restarting everything and still doesn’t work. Please help.
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Wifi going down - no alert
Is there a way for Nanit to provide an alert to the caregivers mobile when they wifi goes down? We’ve just woken to the wifi off in our house and the nanit camera not working, I’ve no idea how long it’s been off and therefore no idea if our baby has been crying/needing us. Really making me question having a camera that is…
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After App update 3.9.17, sound/audio no longer works on app
Since my Nanit app updated last night to version 3.9.17, there’s no sound coming through to the app. I have turned off my phone, closed the app multiple times and yes I have the sound on - selected as Background Audio. Please advise ASAP, as this is kind of an important feature.
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Nanit insights subscription
Hello, if I sign up to an annual subscription and cancel in a 3 months time, will I be refunded for the part of the year I didn’t use ? it says cancel any time but not sure what this means ? can’t see an option to sign up monthly
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📣 View the live stream on your M1 Mac!
Did you know you can view your Nanit live stream on an M1 Mac!? 🤯 If you have an Apple Computer with an M1 chip, you have the option to download the Nanit App! Check out the list of applicable computers here: Mac computers with Apple Silicon. To install the Nanit app on your M1 Mac, navigate to and download the Nanit app…
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FEATURE REQUEST: Permanent Zoom
I use the Nanit Pro with the floor stand and it’s too high for the Snoo bassinet. 50% of the screen is not the baby and in order to see her I have to pinch zoom each time. It would be great to be able to permanently set a zoom in the settings that shows up on the split screen and regular views
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FEATURE REQUEST: White noise reduction
it would be great if the Nanit could remove background white noise. We use a Hatch and the background noise is quite loud and the sound cuts out occasionally which causes disruption in sleep.
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How to get my insights and events working again?
One year was up and I renewed subscription a day after it had ended. I paid for a new subscription starting today and my events are not updating. For example it would Say what time the baby went to bed or for how long she napped etc. however today its Just saying good morning mom or good evening mom. Help!!
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Insights
Hi I'd like a monthly insights premium subscription to see if I like it before committing to a year. Can I buy a month at a time? It seems to make it sound like I can by giving a monthly rate. Thanks
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What do people use for a display?
I have been solely using my iPhone or iPad for the last year and a half during the evening. I use it on night mode and display brightness is all the way down. I’ve nearly burnt out my iPad display and my phone feels like it’s starting to overheat. This can’t be sustainable… However, since this is app based, I’m not sure…
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Split screen not loading
I'm having an issue with one of the two video feeds not loading with the split screen feature. I can hear the audio but not the video. Both cameras are nanit pro.
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Temp and humidity
Is any of having trouble seeing the temperature and humidity after the recent update? Mine has disappeared…help
