Our Nanit has been tracking night time sleep as a nap. He usually wakes up between 4-5 to have a bottle then goes back to sleep. Put him back to sleep around 5 AM this morning and he woke up at 9. The Nanit counted it as a 4 hour nap. My “out of bed” time is set 8 am - 10 am. This is the 3 or 4th time this has happened and…
I have the milestones membership and I can no longer see any of my advanced sleep analytics. I am very upset. All my history for this data is gone. I used to be able to see it everynight. Such a bummer to pay for a membership that doesn't even work. I tried opening a ticket and they were no help. The background audio is…
I just unboxed my new Nanit Pro and the camera won’t turn on. Tried different outlets and also attaching directly to a different USB cable and it won’t turn on…completely dead.
I have reset it, I have plugged into several outlets I know work and nothing. I have the Nanit Pro with stand.
Hi! Not sure if anyone else has had this issue. I have the Nanit pro baby monitor on a flex stand. It does not "click" or “snap” into place and falls when moving the camera at an angle. This is very concerning as I’m afraid it’s going to fall on my daughter. Can someone please help? Thanks!
Yep, same as all of the other comments on this thread. Done just about everything I can think of, and no success. I am positive it is not an issue with my router after multiple diagnostic checks and resets. The Nanit simply can’t get past the "authenticating Nanit" stage of the connection before displaying the error. Very…
I removed myself as owner from the nanit account and now’s when I log back on it’s telling me to set up my cameras. When I did reset my cameras it’s telling me that they are already registered. My wife is currently on my account as owner. How can I access my cameras again?
Since the last couple days the video history and event history are not working. The live feed still works. What could be wrong?
I will be having a second child and no longer will be using Nanit for older toddler, can I just change the child’s profile to new baby’s name and change the birthday to keep all my older child’s memories on the profile? I don’t want to lose all his memories even though he doesn’t need Nanit anymore!
Whenever my husband and I pull up the Nanit app on our phones, we are hearing rain noises play even though nature sounds are turned off on the app and when we go into the nursery it’s silent.
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Ask Nanit Lab's Maristella Lucchini, PhD Anything about getting back to routine in the New Year! For many of us, our routines got out of whack over the holidays. Maristella is here to help! We invite you to share your routine + sleep questions or concerns (feel free to share your Nanit captured data too!) so Maristella can…
