we unboxed our new nanit Pro. Put it together and it worked. Fantastic. Next day we saw there was an update so updated it. Of course the camera switched itself off during the update. Despite not touching it at all since installation, the camera now won’t turn on. We have since tried resetting by press and holding the…
Hello, I have a Nanit Pro + Floor Stand + Milestones plan. My baby is ~2.5 months old. I have an Android and my wife has iOS. My app's firmware version is 6.44.592. For the past five days, the dashboard has been displaying an "awake" status when my baby is clearly asleep, resulting in incorrect "time asleep", "sleep…
Our Nanit has been working fine but a couple days ago, the WiFi button just got stuck and it hasn’t been able to connect to our network. I’ve tried different wall mounts and multi stands also. A quick internet search shows that this is apparently a known issue. Can we try to resolve as soon as possible at we are unable to…
Hello, I need urgently the mac address for our NANIT PRO camera. I am trying to set up our my Nanit Pro however due to residential conditions the WiFi is through ask4 Wi-Fi of which I have an account with. Devices are added to the account via the devices Mac/ WiFi address. How do I find this for my Nanit?
Around 4 am in the morning, we were awoken by the bird sound that the Nanit pro has and no one turned it. It was turned on by itself. Is this something we should be concern of? How can we prevent it from happening again? So our baby doesn’t wake up became of it
hi there, about a month and a half ago my camera started making a permanent static noise and barely detects my son’s voice. It’s incredibly annoying to have the app on to listen for my son bc the static sounds hurt my ears.
My sleep plan subscription ends today. However, it seems I got only a 6 month free subscription? I thought I was supposed to get 1 year free. My baby turns 1 in March, and i purchased the nanit late. when he was around 4 months Can someone explain why I didn't get a 1 year free trial?
hi there, I won the Nanit pro (with stand) plus the Nanit sound machine in an Instagram contest. When I first set it up the camera automatically blocked out being able to hear the sound machine. All of a sudden today I started being able to hear the sound machine on my camera pretty loudly. I’ve tried resetting the camera,…
My white noise and microphone has stopped working randomly. I've tried resetting and it's still not working. My son isn't used to the quiet and it's affecting his sleep Please help thanks
We’ve just updated our apps and now are having issues with our sound - even after rebooting the camera and force closing our app. The sound is there but it’s incredibly faint and we can’t hear it so are concerned when we go to sleep we won’t hear our son. Is this a common problem with this app update? I haven’t had this…
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