Feel free to check Nanit’s system status at any time and refer to our troubleshooting tips for common issues and instructions on how to reset your Nanit camera. We also encourage you to search on the Nanit Community for your issue before posting your question. Don't forget to check our Update Release Notes to know all the latest features that are available on the Nanit app!
You also have the option to contact the Nanit Support Team by completing the contact us form, emailing to [email protected] or dialing 1-866-696-2648 to open a ticket. The support team is available from 11 AM-9 PM EST on weekdays (Monday to Friday) and 12-9 PM EST on weekends (Saturdays and Sundays).
Details and RSVP information here
-Strive for a Parenting Partnership (Keynote 6/7 @ 7PM EDT)
-Fight parental burnout (AMA through 6/7)
-Analyze your Nanit data for family wellness (AMA through 6/7)
-Conquering Self-Doubt
(6/13 @ 7PM EDT)
Camera & App
Discussion List
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My temperature and humidity does not work
The temperature and humidity on my Nanit pro camera does not work and has not worked since I bought it.
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Rotating the camera position
Hello there, I change the baby to sleep with the legs on the other side because she have a side preferability so I need to switch her side every few days. (Head north and legs south and then the opposite ). But it seems like Nanit doesn’t have an option to rotate the camera so I can see the baby head on top of the camera..…
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Sleep time showing as daytime
The same thing happened for me, she had a long night so she’s still sleeping and it logged her morning sleep as daytime. I just changed the wake time hoping it recalculates and puts it as nighttime. But if she doesn’t get up at all close to or after her wake time why would it calculate it as day time anyway?
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Split screen gone?
All of a sudden the Split Screen button is no longer available in my app. Did that feature get removed???
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Schedule night mode to be enabled/disabled
I love night mode and use it every night but during the day, this is not required. I have to manually turn this on and off and sometime I forget to put back on at night time. Would it be possible to either get this to automatically switch on or off or set it based on times that I can set?. Example day mode from 7AM - 10PM…
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Temp and humidity sensor not working on floor stand
I recently purchased a Nanit Pro and purchased a floor stand separately. On the App on my iPhone the temperature and humidity haven't worked.
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Amazon Echo Show
Hi! Is there any way to use split screen on the Amazon echo show?
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Crackling noise in app
We use the white noise on our monitor nightly and it just started having a crackling noise in the app sound. It doesn’t disturb the baby thankfully but is driving us crazy while we are trying to sleep with the monitor on. It’s only started doing this in the last couple weeks. How do we fix this?
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Nightlight turning on by itself in the middle of the night
This is the third time the nightlight has turned on by itself in the middle of the night. This combined with the 2fa being enforced makes me wonder if there was a known security hole somewhere
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Incorrect data/sleep time/dashboard
Is anyone else having difficulty with the app recording accurately? From the beginning- Almost every night- we have a ridiculous amount of time being reported as “awake” when our baby isn’t even moving. I try to report the inaccuracies but it’s getting old fast. I have also had a few nights this month that reported “not…
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Nanit Pro (2021) does not turn on
Dear Support, On july 26th I bought a Nanit Pro Smart Baby Monitor & Floor stand using BigAppleBuddy. We bought the Travel pack a few months later. The travel stand was faulty from the start, because the USB-C connection was not stable. The casing of the USB-C fell off after a few uses. The connection did still work and we…
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Mislabeled activities
Anyone else notice that taking the baby out of bed has been labeled as the baby "fell asleep" in activities? How do I report this bug?
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Red lights come on when plugged in but reset button not working and does nothing
Hello, I have seen several support threads on the topic but still see no solution. We have the same issue: the camera is not working, we hear a click when plugging it or when pressing the wifi button. Reset steps don’t do anything. none of the steps we could find online helped. We tried to call the support several times…
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Does anyone else’s camera lag and only update 30 minutes to an hour after an action takes place?
I got a new camera from a friend who just never used it or opened it and it lags about 4 seconds and doesn’t update when baby falls asleep/ wakes up/ etc until long after it happens.. is this normal or no?
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Feature request - easy access to night vision
Our top feature that we use is turning night vision on and off, and it would be nice if it wasn't so buried in the settings. With a toddler wanting independence, it's nice to turn the red light off most of the time, then turn it on quickly for a minute to check on her before going to sleep, or when she cries in the night.…
Categories
Popular Tags
- Expert Events 58
- Insights/Sleep Data 57
- Feature Request 41
- No Audio 41
- Insights Subscription 40
- Camera Pairing/Onboarding/Reconnecting 39
- Red Alert 37
- Camera Hardware 36
- Camera Offline 32
- Nanit App 30
- Alerts/Notifications 30
- White Noise & Nature Sounds 27
- Live Stream/Feed 23
- Camera IR Lights/Night Mode 23
- App Feature 20
- Frequent Disconnection 19
- Update Release Notes 16
- Temperature/Humidity 16
- Breathing Motion Monitoring 15
- Video History 13
- Breathing Wear 13
- Presale 13
- Background Audio 11
- Night Light 10
- Audio Quality 9
Upcoming Events
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💬 Parent Like a Pro AMA: Digging into the Data with Nanit Lab
Nanit Lab's sleep and pediatric experts Dr. Natalie Barnett and Dr. Maristella Lucchini will be in the Nanit Community to answer all your questions about your baby's Nanit data! Head to the AMA thread to share your data and questions or concerns with Nanit Lab and they'll help you uncode it for a better night's rest! This…
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💬 Parent Like a Pro AMA: Managing Parental Burnout with Shelley of Run Tell Mom
Are you feeling overwhelmed, burnt out, or frustrated? If you are struggling to navigate being a parent, partner, friend, professional, person (and so much more), Shelley is here to help! This week, Shelley is joining the Nanit Community to answer your questions and help provide sustainable solutions to help support your…
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🎥 Parent Like a Pro Webinar: Conquering Self-Doubt
Join us for the final Parent Like a Pro session: Conquering Self-Doubt. In Nanit Lab's recent State of Parental Confidence Report, there were 4 categories that appeared to have an impact on parental confidence overall. One of those pillars is Self Doubt. In this session, we’ll explore how self doubt creeps into…