Just now 6am my son was crying and when we went soothing him noticed the bird sound was turned on. Checked video history realized it was turned on since 4:12am and worst part not by any of us in the house! Recently at times (once yesterday morning) I was not about to turn off nature sounds opened by my husband from my…
Around 4 am in the morning, we were awoken by the bird sound that the Nanit pro has and no one turned it. It was turned on by itself. Is this something we should be concern of? How can we prevent it from happening again? So our baby doesn’t wake up became of it
The Insights trial (which I never wanted) expired today and now my child’s logged activity history has completely disappeared. Logged activities DOES NOT REQUIRE A SUBSCRIPTION so why has my history been deleted?? Furious customer here - which is sadly just a continuation of our experience with Nanit from Day 1
the time is wrong on one camera. It is telling me I got my baby out of bed at 7am when it was really 8am etc. it’s consistently 1 hour behind. I have two cameras connected in the app and only one camera is having this problem. Started after power outage. I have tried unplugging, removing camera from mount, waiting 5 min…
Been losing just fine without any issues for the last year and a half. The last 2 nights, all of a sudden it started losing connectivity in the middle of the night. I would wake up and hear silent which is not normal because we have a sound machine on in the baby's room. Then we are scrambling to check our settings in…
When I tap and hold the microphone button, it says it's connected but when I speak into it, the circle around the icon disappears, and no audio plays from the camera.
Hi, wondering if anyone has encountered the same problem. When I purchased the nanit pro, it came with a 6 months sleep insights plan, which automatically activated when I set up the camera. The merchant also provided an activation code for a 1 year memories plan which we had been saving to use once the insights plan had…
We just installed the Nanit Pro with Floor Stand. Does anyone have tips to make the Crib Position stay permantently zoomed in? I keep setting it on the software on the Iphone app to have a tight shot of the crib taking up 90% of the image, but it just feeds us a live wide angle and zooms out for the crib and shows the crib…
Hello, I'm having trouble with my Nanit. I've followed all of your troubleshooting steps, but I still can't reset or pair it with my phone. Is it possible to reinstall the camera's firmware directly from a computer?
What does the lightbulb option in the app do? I click it and it doesn't do anything. Is it supposed to be a night lite or something?
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