We have a really frustrating issue where Nanit’s time stamps are very incorrect, which causes us to not be able to accurate track how long our baby has been asleep, or what are the real times of sleep/wake ups. Thus all our sleep diagnostics are off too. For example, in this photo, it says “my bed was attended 4hrs and 21…
I’m unable to log back in to Nanit app after I purchased additional subscription. I’ve tried removing an app and connecting to different Wi-Fi and restarting my 1gig router but I still have an issue.
Hello! We are staying at a hotel for a month and I have been trying to get my Nanit Pro monitor to connect to the wifi so I can use it. I have had no luck! I understand that the wifi needs to be password protected for the safety of our little ones, so I purchased a wifi extender where I can set a password. I have tried…
We weren't aware when buying your expensive product that you guys would also be forcing us to pay for a subscription just to use the Nanit camera. All we want to do is use the camera as a baby monitor, but it literally won't let us finish setting up without buying a plan. Looking at the Nanit site, it says that you don't…
my background audio keeps cutting out. I have tried rebooting nanit, the app and restarting my phone but it’s made no difference. Please help
Hi there, how do I save/download video with audio using the latest Nanit? Previous versions allowed direct download of the videos through the Share feature, seems like that’s no longer available.. Please help. Screen recording doesn’t work since there’s no audio. Also can I speed up the video history so I can quickly watch…
hi, i need the mac number
The sound quality of the Nanit on the Amazon echo is horrible currently. You cannot even let it play without it sounding like nails on a chalkboard. Please advise if this is going to get fixed or if there is a fix.
Hi, I’m having trouble finding the very top hinge piece replacement part as shown in the attached picture. What is available on the official Nanit site are only the short and long structures of the floor stand. Would someone be able to help find a replacement? Doesn’t seem practical to spend a few hundred bucks for a brand…
My Nanit Pro, Wall Mount, will not power on with the wall cord provided. I have tested multiple known working outlets and the night light on top of the device will not turn on. I have reseated the Nanit a few times and no change. I took a spare USB-C cable and outlet and plugged it in and it came online immediately. I…
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