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Discussion List
My temperature and humidity does not work
The temperature and humidity on my Nanit pro camera does not work and has not worked since I bought it.
Rotating the camera position
Hello there, I change the baby to sleep with the legs on the other side because she have a side preferability so I need to switch her side every few days. (Head north and legs south and then the opposite ). But it seems like Nanit doesn’t have an option to rotate the camera so I can see the baby head on top of the camera..…
Sleep time showing as daytime
The same thing happened for me, she had a long night so she’s still sleeping and it logged her morning sleep as daytime. I just changed the wake time hoping it recalculates and puts it as nighttime. But if she doesn’t get up at all close to or after her wake time why would it calculate it as day time anyway?
Split screen gone?
All of a sudden the Split Screen button is no longer available in my app. Did that feature get removed???
Schedule night mode to be enabled/disabled
I love night mode and use it every night but during the day, this is not required. I have to manually turn this on and off and sometime I forget to put back on at night time. Would it be possible to either get this to automatically switch on or off or set it based on times that I can set?. Example day mode from 7AM - 10PM…
Temp and humidity sensor not working on floor stand
I recently purchased a Nanit Pro and purchased a floor stand separately. On the App on my iPhone the temperature and humidity haven't worked.
Amazon Echo Show
Hi! Is there any way to use split screen on the Amazon echo show?
Crackling noise in app
We use the white noise on our monitor nightly and it just started having a crackling noise in the app sound. It doesn’t disturb the baby thankfully but is driving us crazy while we are trying to sleep with the monitor on. It’s only started doing this in the last couple weeks. How do we fix this?
Nightlight turning on by itself in the middle of the night
This is the third time the nightlight has turned on by itself in the middle of the night. This combined with the 2fa being enforced makes me wonder if there was a known security hole somewhere
Incorrect data/sleep time/dashboard
Is anyone else having difficulty with the app recording accurately? From the beginning- Almost every night- we have a ridiculous amount of time being reported as “awake” when our baby isn’t even moving. I try to report the inaccuracies but it’s getting old fast. I have also had a few nights this month that reported “not…
Nanit Pro (2021) does not turn on
Dear Support, On july 26th I bought a Nanit Pro Smart Baby Monitor & Floor stand using BigAppleBuddy. We bought the Travel pack a few months later. The travel stand was faulty from the start, because the USB-C connection was not stable. The casing of the USB-C fell off after a few uses. The connection did still work and we…
Mislabeled activities
Anyone else notice that taking the baby out of bed has been labeled as the baby "fell asleep" in activities? How do I report this bug?
Red lights come on when plugged in but reset button not working and does nothing
Hello, I have seen several support threads on the topic but still see no solution. We have the same issue: the camera is not working, we hear a click when plugging it or when pressing the wifi button. Reset steps don’t do anything. none of the steps we could find online helped. We tried to call the support several times…
Does anyone else’s camera lag and only update 30 minutes to an hour after an action takes place?
I got a new camera from a friend who just never used it or opened it and it lags about 4 seconds and doesn’t update when baby falls asleep/ wakes up/ etc until long after it happens.. is this normal or no?
Feature request - easy access to night vision
Our top feature that we use is turning night vision on and off, and it would be nice if it wasn't so buried in the settings. With a toddler wanting independence, it's nice to turn the red light off most of the time, then turn it on quickly for a minute to check on her before going to sleep, or when she cries in the night.…
Camera and App Support
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