Hi, I am trying to use Nanit camera for my second baby but want to retain all of the data that I have collected of my first child. I have an active subscription for my first child. How do I create a second profile for my newborn to use with my existing nanit? How do I also ensure I don’t loose any data (growth and…
Hi, I've been using the Nanit Pro for two weeks now, and I've noticed that the "Went to Bed" time under Insights keeps getting updated throughout the night. For example, if I pick up my baby for a feed and put her back down, the bedtime sometimes gets overwritten—even though this doesn’t happen consistently. Most nights,…
I’ve been having reoccurring issues with Nanit dropping connectivity through the day. Issue seemed to get really bad after the 6.48.6 update. Rebooting, repairing, and changing bandwidth have not solved the issue.
can you please send me the MAC address for my banit
My camera has lost the one most basic and important feature of all baby monitors, the audio!. Audio cuts off after 1 minute. This just started yesterday. This is so annoying and there is no resolution to previous chats. Rebooted, uninstalled/reinstalled, unplugged camera, unplugged from outlet. Reset wifi connections. No…
when we have out daughter in her room and want to monitor the camera and when we go to sleep our phone makes a terrible white noise sound. This has been going for a month or so. Is this something that can be fixed? I see others having the same issue.
my camera makes an awful noise 24/7 it sounds like white noise but more aggressive, I’ve deleted the app I’ve reinstalled the camera I’ve done all the troubleshooting steps and nothing works, the sound is constant but I can’t hear anything from the room itself, so my daughter cries and I can’t hear that just constant…
Around 4 am in the morning, we were awoken by the bird sound that the Nanit pro has and no one turned it. It was turned on by itself. Is this something we should be concern of? How can we prevent it from happening again? So our baby doesn’t wake up became of it
Is anyone else having difficulty with the app recording accurately? From the beginning- Almost every night- we have a ridiculous amount of time being reported as “awake” when our baby isn’t even moving. I try to report the inaccuracies but it’s getting old fast. I have also had a few nights this month that reported “not…
THe app shows the nature sounds are playing, but the camera is not playing any nature sounds or white noise. It's been almost a week. I've done all the troubleshooting, power cycling, uninstalling/reinstalling the app, restarting my phone, all together or as separate steps and nothing is working. My husband's phone is…
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