Please see attached. It does this since today, with or without the baby. Video streaming itself works fine, only breathing monitor fails to initiate. Tried restarting, power off/on, logging in/out/. Client: Android app. Everything latest version, 4.0.3 Android, Camera firmware: 6.23.530
baby is 9 days old, we had 1 false alert on day 5 due to a patterned sheet. Tonight after she’s been sleeping for 2 hours we have had 3 alerts in a row. How do we know if these are false or not? Each time she’s moving when the alarm goes off as it startles her…. I can’t tell from footage any movement it’s too subtle even…
this morning at 2am I receive a red alert from my son’s camera. He sat up when I went in (no crying and no trouble breathing). He just turned two last week but still wears the 18-24m sleep sack comfortably. When looking at the table on the site I see that it only goes up to 24m for average bpm. Could that be the reason for…
Hello, My child is one month old today. This morning at 303am we got a red alert, I ran into the room in a panic, she was moving when I went in. I watched the video several times she was very still but was moving her arms before i appeared. I reported a false alert. Will someone get back to me to let me know if this was…
We had a red alert this morning and can’t tell if it is legitimate or not. When my wife went to get the baby in response he was just crying. We’ve also had some connectivity issues last night, so wonder if that could have something to do with it. Thanks.
I already opened a ticket, and more curious if anyone in the community has been experiencing this. We started seeing a huge increase in false positives for "Caregiver is helping..." events when nobody visited the baby's crib, and the baby was mostly stationary. Sometimes dozens overnight. Crib positioning in the app looked…
The camera will connect, then after a minute constantly search for breathing wear. I have unplugged camera from stand and wall for over 5 minutes and restarted the app multiple times.
After months of using the breathing band, last night we got a scary alert. Both my husband and I rushed to the crib, while im screaming my baby’s name out load. She end up jumping out of sleep. How do we know if it was a false alarm or not? She just turned 5 months and her breathing goes from 37 to 25 when she is deep in…
My baby is 2 weeks old and we've had 3 false red alerts happen. All when I just get her to sleep and feel ok about going to bed myself. Instead I'm up all night watching her making sure it was actually a false alert. This thing was supposed to ease my stress, not cause it. What can I do to fix it? Nanits only response was…
We have had multiple false? red alerts now on different days. After the first time we put an owlet sock on our baby as well as the breathing band. Red alert just came up again last night but the owlet showed nothing wrong. Can you provide insight into this matter?
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