Feel free to check Nanit’s system status at any time and refer to our troubleshooting tips for common issues and instructions on how to reset your Nanit camera. We also encourage you to search on the Nanit Community for your issue before posting your question.
You also have the option to open a ticket with the Nanit Support Team by completing the contact us form, emailing to [email protected] or dialing 1-866-696-2648. The support team is available from 11 AM-6 PM EST on weekdays (Monday to Friday - excluding holidays).
Red alert question
last night we had our first red alert after about 2 months of use. When I got in there he was moving and seemed to have been woken by the alarm but I can’t tell from the video if it was a true issue. I did report it but do they review and give feedback?