Feel free to check Nanit’s system status at any time and refer to our troubleshooting tips for common issues and instructions on how to reset your Nanit camera. We also encourage you to search on the Nanit Community for your issue before posting your question.

You also have the option to open a ticket with the Nanit Support Team by completing the contact us form, emailing to help@nanit.com or dialing 1-866-696-2648. The support team is available from 11 AM-6 PM EST on weekdays (Monday to Friday - excluding holidays).

Should I be concerned?

edited November 2023 in Breathing Motion Monitoring 1 comment

Hi there! My nanit red alert went off three different times lasr night, all three times my baby was moving when the alarm went off before I even picked her up. Is this something I should be concerned with for her safety, is something wrong? Or was the system malfunctioning? I did report it to see what the experts at


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