Feel free to check Nanit’s system status at any time and refer to our troubleshooting tips for common issues and instructions on how to reset your Nanit camera. We also encourage you to search on the Nanit Community for your issue before posting your question.
You also have the option to open a ticket with the Nanit Support Team by completing the contact us form, emailing to [email protected] or dialing 1-866-696-2648. The support team is available from 11 AM-6 PM EST on weekdays (Monday to Friday - excluding holidays).
Last night my baby removed his breathing band but the nanit failed to detect it had been removed. It kept recording BPM and was intermittently changing from "bpm" to "measuring bpm". How is this possible? Concerning that its able to detect breathing when the band is off.