Feel free to check Nanit’s system status at any time and refer to our troubleshooting tips for common issues and instructions on how to reset your Nanit camera. We also encourage you to search on the Nanit Community for your issue before posting your question.


You also have the option to open a ticket with the Nanit Support Team by completing the contact us form, emailing to help@nanit.com or dialing 1-866-696-2648. The support team is available from 11 AM-6 PM EST on weekdays (Monday to Friday - excluding holidays).

Machine won’t connect to network

I’m trying to set up my sound and light machine. I have followed the prompt to scan the QR code, I have even tried troubleshooting by holding down the two top buttons on the back. The light flashes 3 times both ways but the device won’t connect to the network. I’m using WiFi. What am I doing wrong?

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