We have the white noise on continuously and therefore when the camera background audio is on (which is most of the time eg overnight) we should get a continuous stream of white noise. However, the white noise (and therefore audio) is constantly cutting out. Sometimes it cuts out and doesn’t come back on until I restart the…
We love the nightlight as it offers a subtle glow for the nightfeeding and checking on our baby. We use it every day but more often than not we forget to switch it off in the morning as once daylight hits the room you can’t tell it’s on. can you please develop a 6/8 hour auto shut off timer or even better set a time to…
Hello, I have seen several support threads on the topic but still see no solution. We have the same issue: the camera is not working, we hear a click when plugging it or when pressing the wifi button. Reset steps don’t do anything. none of the steps we could find online helped. We tried to call the support several times…
The nature sounds and relates music icon are gone from my screen. I have checked the settings and the option is turned on. I have toggled on and off as well as closing out the app. Can you assist please?
Hi Nanit, Suddenly I am unable to hear sound from Nanit app. Tried restarting the app and also deleting the app and reinstalling it. Could you help on this asap as we need to hear sound to monitor our baby.
the camera is attaching loosely to the stand and no longer turning on. Super frustrating since I’m traveling and don’t have access to a new stand. Tried connecting to another mini usb but apparently doesn’t work. I really needed the camera for my trip. Any chance there is a way to make it work ?
hello Nanit, the audio isn’t working for my device. I’ve tried restarting the app, restarting my phone, adjusting the audio settings, checking my internet. Nothing is allowing the sound to come through. What can I do to resolve this problem?
Hi - I was auto-billed today for Insights subscription. I meant to cancel this as my daughter just turned one and we no longer need it. Is it possible to get a refund on this? Thanks
First of all nanit is amazing. Thanks for the device. First time personally i see human pose estimation and facial recognition put to real world use case (hope nanit gives more importance to privacy for data used in training). I am a data scientist and would love to visualize my child's sleep data with other tools. Can we…
hi! My Nanit has worked wonderfully for the past 2 years and all of a sudden the noise I get through the app sounds like screeching. Everything is much higher pitched and I get a lot of feedback. It started after the last update. Any fixes? Thanks.
It looks like you're new here. Sign in or register to get started.
