Feel free to check Nanit’s system status at any time and refer to our troubleshooting tips for common issues and instructions on how to reset your Nanit camera. We also encourage you to search on the Nanit Community for your issue before posting your question.

You also have the option to open a ticket with the Nanit Support Team by completing the contact us form, emailing to help@nanit.com or dialing 1-866-696-2648. The support team is available from 11 AM-6 PM EST on weekdays (Monday to Friday - excluding holidays).

Nanit only shows baby awake

May 16 in Camera + App 1 comment

Hi,

For the last week, the nanit only shows baby awake during the whole night, this is not the case.

Our baby is having great sleeps. However the nanit date is completely screwed up.

See screenshots. I have tried to contact you multiple times, without a response.

I have completey reset the camera multiple times. Deleted the app from my iphone, without any results.

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