Has anyone else had issues with customer service? I've called several times during their business hours and have opened a ticket with them over two days ago and have yet to receive a response.
Please correct me if I am wrong or missing something. I have the Nanit Pro and I know the red lights are used for night vision. I don’t understand how this camera is in the market when anytime you check the video at night (or in a dark room) it makes a loud clicking noise that wake up your baby. I either have to have to…
my Nanit can keeps disconnecting when I unplug and plug back in it works for a couple minutes and then disconnects again. I know it’s not wifi or network because I have another on in the house that works fine all night. It also feels extremely hot to the touch.
Hello - I am trying to use the audio feature of the camera and it has never worked. I have tried a few times over the last several months and it always does the same thing, when I click the microphone icon it says "Connecting.." then after a few seconds it just says "connection failed. Try again" Please advise, thank you
hello, our camera white noise and other sounds has stopped working. Please advise what we should do? The camera is only a year old.
we are not able to hear our baby due to the Nanit not outputting any sound. We have tried resetting the app, restarting phones, etc. seems to be an issue all over as I’m reading that this issue is happening to many people. Please advise.
Hi all, We have used Nanit Insights for our first child and now wish to use Insights for our new child. We do not want to use Insights (or the camera) for our first child anymore. A few days before the second baby was born I renewed Insights, and then when baby was born I detached camera, paired it to new baby account etc.…
we recently submitted a ticket for the sound to work. As a result, we needed to reboot the camera by unplugging it from the wall. It appears the sound has went out again right before bedtime. Luckily, we were awake this time. Please help us resolve this issue.
I'm trying to add our newborn to the app, because we don't need it for our toddler anymore. I've already detached my camera from the toddler's profile, and reset it based on other support documentation. Now how am I supposed to create the new baby's profile to add the camera to? Shouldn't there be somewhere in the UI to…
Hello, I enter my code online and it says it is activated, but then in my account it doesn’t do anything and I’m still on basic.
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Get ready for daylight savings on November 3rd. Ask Dr. Maristella Lucchini anything about preparing your babies and toddlers for daylight savings! PS - don't forget to check out our to get a head start! About the expert Dr. Maristella Lucchini serves as Senior Clinical Researcher at Nanit Lab—our scientific and medical…