Feel free to check Nanit’s system status at any time and refer to our troubleshooting tips for common issues and instructions on how to reset your Nanit camera. We also encourage you to search on the Nanit Community for your issue before posting your question.
You also have the option to open a ticket with the Nanit Support Team by completing the contact us form, emailing to help@nanit.com or dialing 1-866-696-2648. The support team is available from 11 AM-6 PM EST on weekdays (Monday to Friday - excluding holidays).
App being extremely slow - 2 cameras
I have 2 nanit cameras now and ever since I got the second, the app has been extremely slow. It just took 3 minutes to turn the light off and put the white noise on, by which time by baby was agitated. It’s little things like this that make a big difference. I have purchased 2 upgraded subscriptions also.
nanit - please can you sort this out?