I recently did a camera update and ever since, the night summary shows an error of “not enough data to show night summary.” It seems the last week or so it is giving me this error?
The nature sounds function has randomly stopped working. We use the white noise for all naps and bedtime. We have tried unplugging both from the wall and stand, disconnecting and reconnecting our wifi, etc, and can’t figure out why it won’t work. Everything else on the app and camera is functioning. Nothing had changed.…
Hi. I set my camera up back in May before my baby was born. It is my understanding the camera came with a complimentary year insights plan. I have not been able to use the insights plan at all. I’ve emailed nanit support multiple times. They’ve told me to reset, repair, etc. Done that. Now they’re saying I’m on a sleep…
i’m having an issue where anytime I hit the microphone button the audio cuts out. I can get the audio to come back on if I go to a different app and wait a few seconds. I’ve submitted a ticket but so far I’ve only been asked follow-up questions which I did answer 24 hours ago. I’ve tried restarting the camera, resetting…
The Temperature and humidity are not working on my Nanit pro once installing the camera and insights started working. I’ve seen that this has been a problem for other customers as well. Is there a way to fix that? I have an Apple phone.
is there a way I can manually put in length/duration of naps that my baby takes at daycare so I can take full advantage of the premium insights? Or have a section of “naps taken outside crib/at daycare/ school” ? It would be nice to see holistically all my baby’s sleep data in one place.
due to limited space the crib has to be on a wall with a slopped ceiling. Is this possible and are their videos or guides on how to do so?
This discussion was created from comments split from: Nanit Suddenly Stopped Working.
I am encountering the exact same issue described by this user, Cruzercup, from Jan 2022. Copy and pasting below in hopes to reference back the same trouble ticket for resolution. For reference, I have the N151 Cruzercup MemberJanuary 2022 edited January 2022 I have unplugged the camera for several days now and I still am…
Hi, My new Nanit only powered on when I first received it a few weeks ago and I did not initially set it up since the 1-yr free service disincentivizes setting the device up early as people are likely to try to maximize the value of their purchase. After the birth of my child, I tried to set the device up and it has never…
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