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Android OS 7 and iOS OS 12 Support Update
At Nanit, we are constantly seeking to improve the safety, security and user experience of our app so that you can continue to keep an eye on your little bundle of joy without any issues. Because of this, on January 1st, we plan to discontinue support for Android 7 and earlier and support for iOS 12 and earlier. We…
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Sound for Nanit Pro is not working
Hi - I installed our nanit pro yesterday, however the sound is not working today. It was working fine yesterday. I've been through the guidance on other forum questions regarding sound not working, and it is still not working. Please can you advise what to do? We really need to be able to hear the sound! best wishes
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Does the Nanit Pro camera upgrade come with another year of insights?
Our daughter was born in February however we bought our Nanit last October and of course being to ambitious we decided to plug it in and set it up in October instead of waiting until she was born so now we are out of Insights but was hoping to use for her first year. I'm not quite sure I see enough reasons to spend $150 to…
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Wifi Button Is Jammed
I tried the hard reset, which I saw as a suggestion on the nanit boards, but it did not work. What do I do to un-jam this button?
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Will not work!
Just bought this camera and installed it since baby is due any day now. Was working fine until i received a notification that camera was offline. Try to reconnect and now wifi pairing button is not working. Super frustrating. Anyone else have this happen? If so, how do i fix it? Please help!
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Nanit Plus and Nanit Pro
Hello, I currently have a Nanit Plus that I’ve been using for the past 2 years and will be expecting another child. Since the Plus is discontinued and I can only purchase the Nanit Pro, can I run both cameras under the existing Nanit App?
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Constant clicking?
Hello! Is it normal for the Nanit to click several times an hour when there is no movement or interaction with the app? Thanks!
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Red Lights on/off
Hello, I have had my Nanit camera since May 2021 and today I had the camera off while in bed pumping and I noticed the red lights kept going on and off and making the clicking noise. I didn’t have TV on and there was no light change. I am worried I have been hacked. Has anyone had these problems recently?
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Anyone else find the stand incredibly fragile?
We got the nanit pretty much specifically because of the wifi ability and expected a high end product for this price. I'm happy with the camera itself. Strictly, the camera. I'm not happy that the camera insertion point on the stand cracked after removing the camera once or twice on the stand. I'm not happy that my tiny…
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Nanit Insights Disruption for Some Users
UPDATE: RESOLVED ----------- Some users are currently experiencing issues with receiving Nanit Insights. Our team is working on identifying and fixing the problem. Some users have successfully fixed the issue by performing a Nanit Camera reset. For more information and status updates, visit status.nanit.com.
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Temperature and humidity feature not working
Since we got the Nanit, the temp and humidity feature has not worked. We did trouble shoot as indicated but still does not work. We use the multi stand and it works fine. Our base seems to not work properly. I was told that if after following directions to try to fix the temp issue and it still doesn’t work, it would have…
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Camera keep loading
i can’t sleep without camera on on my baby’s room and the camera is keep loading for like four hours…. This sucks
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💬 "Ask Me Anything" about Nanit with Sr. Product Manager and our Chief Product Officer
Do you have questions about the Nanit Product? Now is your chance to ask us anything! Join our Chief Product Officer, Amir Eitan, and Senior Product Manager, Tali Gueta, and ask them anything about Nanit! Amir and Tali are here to answer your questions about Nanit today, 11/9 through tomorrow, 11/10. Don't miss out on the…
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Movement map
Hello, we haven’t been able to view the movement map for the last week or so. Every morning I check and it says no data available. Please help. thanks
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Phantom Visits
Three times in the past week, Nanit has thought that our 9-month old was taken out of her bed while asleep and was then put back in bed 3-5 hours later. There are never any visits. Our daughter sleeps through the night and the videos don’t even show her moving when she’s supposedly picked up or put back down. It’s really…
