Camera does not turn on… I have 3 cameras one of which worked for about a month and then would not turn on. I submitted a support request but never got a confirmation or heard back from anyone. Life got busy and I stowed the camera. We recently moved and I found the camera again, and hoping Nanit customer service will help…
I purposely paid for the subscription to have memories - but the past two weeks my camera keeps saying it cannot generate a clip. Can you please advise!
Hi, I noticed ever since we renewed our "Memories" plan the events on the event list no longer load. They show up on the list, but any time I go to click on a video I get the message "OOPS! We were unable to generate a clip for this event". I've experienced it in the past on recent videos but normally they would load after…
Hi, I have N151 Nanit Camera. I downloaded the Nanit app and tried to connect the camera but it didn't work. I don't see the light and pressing the button on the side doesn't do anything. Could you help me to connect the camera on my phone?
My little boy woke up at 2am this morning and was shouting me. As I walked into his room the cameras night light turned itself on for a couple of seconds then went off again. It's really freaked me out, I know Nanit boasts a good security system but I'm worried the camera has been hacked. Has anyone had the same issue? My…
Hi, I took delivery of the sound and light machine a few days ago and all was working fine. The machine now won’t work. The issue seems to be that it it is unable to connect to our Nanit local network when I attempt to pair.I have attempted both the soft and factory reset but cannot progress further than the QR scanning.…
Everything was working perfectly until 2 nights ago when nanit stopped recognizing when baby was asleep. App only registered the sleep after his wake up at 4. The only thing that has changed is the sheets and a different color nanit sleep sack. It’s frustrating to pay so much for a camera to get the insights yet it not…
hello, As of the last week our Nanit is not picking up on my son’s sleep. I just put him in for a nap and it’s stating that he has not been in bed for the last 23 hours. Please advise on how I can fix this issue. I have already checked the crib position and motion area with no success. It constantly says no events during…
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