Feel free to check Nanit’s system status at any time and refer to our troubleshooting tips for common issues and instructions on how to reset your Nanit camera. We also encourage you to search on the Nanit Community for your issue before posting your question. Don't forget to check our Update Release Notes to know all the latest features that are available on the Nanit app!
You also have the option to contact the Nanit Support Team by completing the contact us form, emailing to [email protected] or dialing 1-866-696-2648 to open a ticket. The support team is available from 11 AM-9 PM EST on weekdays (Monday to Friday) and 12-9 PM EST on weekends (Saturdays and Sundays).
Details and RSVP information here
-Strive for a Parenting Partnership (Keynote 6/7 @ 7PM EDT)
-Fight parental burnout (AMA through 6/7)
-Analyze your Nanit data for family wellness (AMA through 6/7)
-Conquering Self-Doubt
(6/13 @ 7PM EDT)
Camera & App
Discussion List
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Android OS 7 and iOS OS 12 Support Update
At Nanit, we are constantly seeking to improve the safety, security and user experience of our app so that you can continue to keep an eye on your little bundle of joy without any issues. Because of this, on January 1st, we plan to discontinue support for Android 7 and earlier and support for iOS 12 and earlier. We…
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Sound for Nanit Pro is not working
Hi - I installed our nanit pro yesterday, however the sound is not working today. It was working fine yesterday. I've been through the guidance on other forum questions regarding sound not working, and it is still not working. Please can you advise what to do? We really need to be able to hear the sound! best wishes
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Does the Nanit Pro camera upgrade come with another year of insights?
Our daughter was born in February however we bought our Nanit last October and of course being to ambitious we decided to plug it in and set it up in October instead of waiting until she was born so now we are out of Insights but was hoping to use for her first year. I'm not quite sure I see enough reasons to spend $150 to…
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Wifi Button Is Jammed
I tried the hard reset, which I saw as a suggestion on the nanit boards, but it did not work. What do I do to un-jam this button?
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Will not work!
Just bought this camera and installed it since baby is due any day now. Was working fine until i received a notification that camera was offline. Try to reconnect and now wifi pairing button is not working. Super frustrating. Anyone else have this happen? If so, how do i fix it? Please help!
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Nanit Plus and Nanit Pro
Hello, I currently have a Nanit Plus that I’ve been using for the past 2 years and will be expecting another child. Since the Plus is discontinued and I can only purchase the Nanit Pro, can I run both cameras under the existing Nanit App?
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Constant clicking?
Hello! Is it normal for the Nanit to click several times an hour when there is no movement or interaction with the app? Thanks!
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Red Lights on/off
Hello, I have had my Nanit camera since May 2021 and today I had the camera off while in bed pumping and I noticed the red lights kept going on and off and making the clicking noise. I didn’t have TV on and there was no light change. I am worried I have been hacked. Has anyone had these problems recently?
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Anyone else find the stand incredibly fragile?
We got the nanit pretty much specifically because of the wifi ability and expected a high end product for this price. I'm happy with the camera itself. Strictly, the camera. I'm not happy that the camera insertion point on the stand cracked after removing the camera once or twice on the stand. I'm not happy that my tiny…
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Nanit Insights Disruption for Some Users
UPDATE: RESOLVED ----------- Some users are currently experiencing issues with receiving Nanit Insights. Our team is working on identifying and fixing the problem. Some users have successfully fixed the issue by performing a Nanit Camera reset. For more information and status updates, visit status.nanit.com.
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Temperature and humidity feature not working
Since we got the Nanit, the temp and humidity feature has not worked. We did trouble shoot as indicated but still does not work. We use the multi stand and it works fine. Our base seems to not work properly. I was told that if after following directions to try to fix the temp issue and it still doesn’t work, it would have…
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Camera keep loading
i can’t sleep without camera on on my baby’s room and the camera is keep loading for like four hours…. This sucks
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💬 "Ask Me Anything" about Nanit with Sr. Product Manager and our Chief Product Officer
Do you have questions about the Nanit Product? Now is your chance to ask us anything! Join our Chief Product Officer, Amir Eitan, and Senior Product Manager, Tali Gueta, and ask them anything about Nanit! Amir and Tali are here to answer your questions about Nanit today, 11/9 through tomorrow, 11/10. Don't miss out on the…
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Movement map
Hello, we haven’t been able to view the movement map for the last week or so. Every morning I check and it says no data available. Please help. thanks
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Phantom Visits
Three times in the past week, Nanit has thought that our 9-month old was taken out of her bed while asleep and was then put back in bed 3-5 hours later. There are never any visits. Our daughter sleeps through the night and the videos don’t even show her moving when she’s supposedly picked up or put back down. It’s really…
Categories
Popular Tags
- Expert Events 58
- Insights/Sleep Data 57
- Feature Request 41
- No Audio 41
- Insights Subscription 40
- Camera Pairing/Onboarding/Reconnecting 39
- Red Alert 37
- Camera Hardware 36
- Camera Offline 32
- Nanit App 30
- Alerts/Notifications 30
- White Noise & Nature Sounds 27
- Live Stream/Feed 23
- Camera IR Lights/Night Mode 23
- App Feature 20
- Frequent Disconnection 19
- Update Release Notes 16
- Temperature/Humidity 16
- Breathing Motion Monitoring 15
- Video History 13
- Breathing Wear 13
- Presale 13
- Background Audio 11
- Night Light 10
- Audio Quality 9
Upcoming Events
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💬 Parent Like a Pro AMA: Digging into the Data with Nanit Lab
Nanit Lab's sleep and pediatric experts Dr. Natalie Barnett and Dr. Maristella Lucchini will be in the Nanit Community to answer all your questions about your baby's Nanit data! Head to the AMA thread to share your data and questions or concerns with Nanit Lab and they'll help you uncode it for a better night's rest! This…
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💬 Parent Like a Pro AMA: Managing Parental Burnout with Shelley of Run Tell Mom
Are you feeling overwhelmed, burnt out, or frustrated? If you are struggling to navigate being a parent, partner, friend, professional, person (and so much more), Shelley is here to help! This week, Shelley is joining the Nanit Community to answer your questions and help provide sustainable solutions to help support your…
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🎥 Parent Like a Pro Webinar: Conquering Self-Doubt
Join us for the final Parent Like a Pro session: Conquering Self-Doubt. In Nanit Lab's recent State of Parental Confidence Report, there were 4 categories that appeared to have an impact on parental confidence overall. One of those pillars is Self Doubt. In this session, we’ll explore how self doubt creeps into…