Feel free to check Nanit’s system status at any time and refer to our troubleshooting tips for common issues and instructions on how to reset your Nanit camera. We also encourage you to search on the Nanit Community for your issue before posting your question.
You also have the option to open a ticket with the Nanit Support Team by completing the contact us form, emailing to [email protected] or dialing 1-866-696-2648. The support team is available from 11 AM-6 PM EST on weekdays (Monday to Friday - excluding holidays).
This is the second camera we’ve gotten from Nanit since our baby was born in March 2023. We got a replacement camera because the temp and humidity was not working. Well not only has it stopped working on the new replacement camera about a few weeks after we got it (we didn’t contact support because we just gave up on