Hello, We recently moved homes and want to setup the Nanit with a wall mount in our new house. I am wondering if the wall anchors can be re-used at all? To my knowledge the Nanit only shipped with the one set of anchors. They look like they are in OK shape but I'm not sure if they are safe to re-use. If we have to replace…
Hello, Yesterday I changed our camera from being attached to a flex stand to be securely wall mounted above the crib. Prior to doing this, when opening the app I received a pop-up message how flex stand limits certain features, but all my Nanit Activity history events were viewable at normal speed and with sound. However,…
Oops we’re unable to generate a clip for this event - this started happening, before it used to work. Now this happens for all events making the device pretty much useless. Very disappointing product.
how come the past couple days I can’t access past videos. It says I need to purchase an insight plan which I’ve never had to do before
We have a nanit pro with floor stand. When the monitor is plugged in, it constantly plays a static sound from it's speaker, and has an something skin to a tic every second. I have tried disabling all sounds but it happens anytime the camera is enabled.
I own the Nanit Pro Camera with flex stand. We recently bought the travel stand to use when we go out of town but when we connect the camera head to it, it won’t turn on. We’ve tried all the troubleshooting options your website recommends and we’ve even tried different plugs in the house. Not sure how to move forward and…
I am expecting my second baby at the end of September 2024. I just got a new nanit camera since we already have one for our 18 month old. However when I was setting it up to see how to splitscreen option worked I noticed that I would need a second insights subscription for the second camera? Why is there no family plan…
I have two cameras and use split screen, the sound keeps cutting out in the night so I have no idea my baby is crying. It cuts out for both cameras so can’t be the camera and I’m up to date with the app versions and iOS on my phone. I’ve tried the reset suggestions from other posts and it does nothing. What can be done…
A couple of days ago, we decided to set up the camera, pressed the button for the first time and the blue light started blinking, but at that moment we had not completed setting up the camera completely. Today we decided to finish it, but the camera does not respond to anything, I changed the power supplies, checked the…
I'm on my 3rd kid using a Nanit. I actually got a second Nanit when we had our second kid. With the first 2 I didn't have to worry about getting those nice popups that they were 'x' months old as the cameras were connected to each kid. Of course being the stereotypical 3rd kid, I forgot they didn't have connected profile…
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