At Nanit, we are constantly seeking to improve the safety, security, and user experience of our apps so that you can continue to stay connected to your little ones. In support of this goal, on December 31st 2024, we plan to discontinue support for iOS 16, iPadOS 16, and Android 8 + 9. We understand that this may come as an…
Can I set up the camera on a floor stand at the head of the crib and place the bassinet next to the crib where the camera is? Will it affect the alerts and SIDS protection?
We’ve recently come across an issue with the wall stand for our Nanit. It is affixed to the wall, but our daughter is now tall enough to touch the stand from her crib. That small amount of vibration is enough to make the camera lose connection. Not a problem to unplug and plug back in, but I have noticed of all the USBC…
my nanit pro just suddenly within the past two days has no nature sounds even if turned on in the app. The microphone two way communication is also not working. I did a hard reset several times. I did plug and unplug method but nothing. My nanit plus are older than this nanit pro but have no issues like this. Please help.…
We had a power outage last night and since then the camera has not reconnected. I confirmed that it is receiving power and tried a hard reset, but the nightlight has not flashed, so I cannot pair. It seems others are having the same issue. How can this be fixed?
Hello, We recently moved homes and want to setup the Nanit with a wall mount in our new house. I am wondering if the wall anchors can be re-used at all? To my knowledge the Nanit only shipped with the one set of anchors. They look like they are in OK shape but I'm not sure if they are safe to re-use. If we have to replace…
Hello, Yesterday I changed our camera from being attached to a flex stand to be securely wall mounted above the crib. Prior to doing this, when opening the app I received a pop-up message how flex stand limits certain features, but all my Nanit Activity history events were viewable at normal speed and with sound. However,…
Oops we’re unable to generate a clip for this event - this started happening, before it used to work. Now this happens for all events making the device pretty much useless. Very disappointing product.
how come the past couple days I can’t access past videos. It says I need to purchase an insight plan which I’ve never had to do before
We have a nanit pro with floor stand. When the monitor is plugged in, it constantly plays a static sound from it's speaker, and has an something skin to a tic every second. I have tried disabling all sounds but it happens anytime the camera is enabled.
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