Night Vision is on but I can’t see anything, including my baby, at night

edited May 2022 in Camera & App 16 comments

I have the Nanit Pro- there are 4 small red dot lights that come on when the room is dark. I have night vision set to auto and the red dots go off when there is light in the room. I cannot see anything on the camera when it gets dark in the room. If I put my hand about 2 feet under the monitor I am able to see it only. The monitor is mounted exactly as the manual suggests. I have reset the camera and nothing changed.

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