If your request is urgent, please reach out to help@nanit.com and we will follow up with you when we return on Friday, December 27th.
Feel free to check Nanit’s system status at any time and refer to our troubleshooting tips for common issues and instructions on how to reset your Nanit camera. We also encourage you to search on the Nanit Community for your issue before posting your question.
You also have the option to open a ticket with the Nanit Support Team by completing the contact us form, emailing to help@nanit.com or dialing 1-866-696-2648. The support team is available from 11 AM-6 PM EST on weekdays (Monday to Friday - excluding holidays).
Night Vision is on but I can’t see anything, including my baby, at night
I have the Nanit Pro- there are 4 small red dot lights that come on when the room is dark. I have night vision set to auto and the red dots go off when there is light in the room. I cannot see anything on the camera when it gets dark in the room. If I put my hand about