Feel free to check Nanit’s system status at any time and refer to our troubleshooting tips for common issues and instructions on how to reset your Nanit camera. We also encourage you to search on the Nanit Community for your issue before posting your question.
You also have the option to open a ticket with the Nanit Support Team by completing the contact us form, emailing to help@nanit.com or dialing 1-866-696-2648. The support team is available from 11 AM-6 PM EST on weekdays (Monday to Friday - excluding holidays).
Night vision not working
Hello, we have been using the Nanit Pro since our baby was born 6 months ago. We had been complaining to friends and family that the night vision is terrible and we can’t see our baby at all when it’s dark in the room. (The red lights have always worked). Then one day 2 weeks ago, night vision started working