Hello - I am having issues with my Insights Plan. We have a nanny who has viewer access but is still unable to view the sleep status “I was put down X minutes ago…” when linked to our wifi. I would like her to have these sleep status notifications without Full Access. Is this possible? Why are they not showing for her even…
Hi there, When I got the Nanit system a few weeks ago I was really pleased that when I viewed the camera in Picture in Picture mode, it stayed portrait which is the same orientation I have the camera rotated to in the app. Since about a week ago however, the camera is now rotating itself landscape when I view it in Picture…
Hi, I have two Nanit pro cameras both on individual sleep plans. One is 18 months older than the other and only the newer one asks for firmware updates. I have an Apple phone.
I wish there was a way to separate the Nanit volume from my phone’s volume. I have ended up turning my phone’s volume down to watch videos on social media while up at night and then forget to turn it back on when I return to bed. Or maybe there should be the inability to turn the volume on the monitor all the way down when…
Is there a way to edit the Home Screen? We very rarely use the microphone option on the camera but ALWAYS use the music/sounds. I’d like to rearrange the Home Screen so my music icon shows up instead of other icons. Thanks in advance for any insights!
I was about to purchase the wall mounted nanit as per the $100 off deal ending today. I currently own a nanit camera with my 18 month old and received a 1 year subscription to the insights plan upon purchase as many of my friends and family members have received the same. Upon looking at this nanit offered now I did not…
This is an ongoing issue. No video available. It even happened one night when my child was vomiting in his crib. I ran up there when the video stopped streaming. But again now. It’s been 15 min and the video won’t load on the app. Why is this happening?
My wife had our baby this week, and I just set up our Nanit Pro and am now trying to activate the subscription that we purchased along with the camera (back in November of 2023). I have tried this now on my phone and on my laptop, in both the Safari and Chrome browsers, but the activation page seems completely broken. I…
Hello, as of today, April 12, I can no longer see insights such as the night summary/day summary, when my daughter was put down, etc. It used to display right there on the "live" screen - "hey mom, I went to sleep X hours ago." But now it is just blank. Did you change this feature for some reason?
I have been an active user of my nanit camera and with my current subscription looking to end, I decided to purchase a Insights Milestones plan from your online shop instead of via the app since the shop offered a Black Friday discount while the app did not. I received an email and was told to "activate" my new…
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Learn about how to monitor + optimize safety throughout toddlerhood, in + out of the crib, so you can approach new milestones with confidence. Plus, RSVP + attend the session and be entered to win $500 worth of parenting gear from Nanit.com, plus surprise giveaways throughout the event! This event is part of our September…
