I had to re-pair my nanit camera due to the temperature feature not working. When I connected it again, it did not recognize my memories subscription and it’s asking me to purchase it again for the second time in 2 months. Please assist
I have a 2020 plus and 2022 nanit pro. The 2022 was awesome at cutting out the hatch white noise machine compared to the 2020. But with a recent update it’s easily as loud as my 2020 plus. Why was that change made??
Hello!! Is anyone else's night mode message "Tap to brighten screen" not going away like it should? Mine and my husband have been doing it for a while now. I have done all things uninstalled it, signed out, turned my phone off and it still doesn't go away like it use to. I have the beta app and my husband has the regular…
Every single time you roll out an update for this camera, it “breaks” my camera, won’t reconnect until I go through every troubleshooting step to fix it. Every. Single. Time. What is the deal Nanit?!
Hello, I installed the camera a month ago and everything worked fine and then today we started using it and the nightlight will not turn on. I have tried the troubleshooting steps of unplugging, removing device from floor stand and reconnecting, redoing the network settings and deleting and installing the app again. the…
Hi I got an activation code for milestones plan and I currently have Memories. There’s nowhere on the app or website to insert this code. How to upgrade my account?
I just purchased the milestone insights on the website and am unsure how to connect to my app.
Up until a few days ago, the night vision mode on my Nanit camera was working perfectly fine. Suddenly, in the evening time it’s pitch black in my daughter’s crib and I can no longer see her. Even when the nightlight is on, we can still barely see her on camera. What’s going on?
I just received my third Nanit pro camera. We have a three-year-old, and one year-old and we are expecting a newborn here within the next four weeks or so… On my iPad/iPhone I can only see two cameras while my husband has visibility to all three of them on his Samsung Galaxy. I read that androids, have the ability to see…
My camera last 1 minute connected before getting disconnected. I've done all the resets available in the community forums, but nothing. So frustrating. Is there a real solution or I just bought a dead product?
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Ask Nanit Lab's Maristella Lucchini, PhD Anything about getting back to routine in the New Year! For many of us, our routines got out of whack over the holidays. Maristella is here to help! We invite you to share your routine + sleep questions or concerns (feel free to share your Nanit captured data too!) so Maristella can…
