I recently got an Nanit Camera and an Amazon Fire as a tablet to view the camera. When I try to setup the app it won’t pair as there seems to be some issue with the location based services on the Fire. I have the services switched on but the Fire doesn’t seem to recognize it in the Nanit app? Anyone had similar issues?…
I just purchased Insights Memories during the sale and am trying to activate. I type in my activation code (I’ve tried on mobile and desktop) and it says “Just one more step to start your plan!” And when I click “continue” nothing happens. Been waiting to speak to someone on the costumer support line for almost 20 minutes.…
I own two Nanit pro cameras. One for the nursery and one for the bassinet in our bedroom. I've followed the instructions on adding a camera to an existing account and it creates a new account every single time and then wants me to subscribe to Nanit Insights again. I don't need two Nanit Insights accounts. I only need one…
We move the camera between the wall mount and flex mount between day and night - I assumed I could only get the detailed activity reports (detailed: “Caregiver is helping baby” vs non detailed: “Motion Detected”) when on the wall mount. But the other day, I received detailed activity reports and a Night Summary from the…
It seems that once I updated my Nanit app the sound hs stopped working. I’ve power cycled my phone, uninstalled/reinstalled the app, restarted internet.
After doing the camera update a couple of days ago my camera has now taken a picture without my permission and i most certainly didn't take this picture. Can someone please look into this? Thanks
My nanit took 2 photos early this morning without me asking it to. I know 100% I didn’t ask it to because I am in the photos, my phone is also visible and I am clearly not touching it. How did this happen?
hi all! I went on the Nanit app today and it told me to update the app/camera, and when I did, the camera still connected but the live stream video is not working at all. Any idea how I can fix this?
Hi Team, My audio has been cutting in and out on my original nanit, as soon as I added a new device about 2 years ago. I thought I just had to deal with it, but it has been. more pronounced the past 6 months and driving me crazy :). Are there any options to fix this?
on the main app screen, when my baby is sleeping it says, "Hi XX, I have been asleep for X hours and Y minutes". But the time it gives is off by 15-30 minutes. I've tried turning off the nanit for 10 minutes, restarting the app, signing out and back in, and even deleting the app and redownloading it. But nothing fixes it.…
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