Hello, I just purchased a Nanit Pro and have set up the app to test its functionality. Unfortunately, I was not aware that this would start the free 6 month trial for the Sleep Plan. My child is not due until February 2025, so most of this trial period will be wasted. Is it possible to extend the trial period or delay its…
hi! I recently upgraded to the largest plan for one of our cameras which is supposed to pull video from the past week but I’m not able to see video during that period. Is there a way to get that video history?
I just bought the new Pixel Tablet that comes with a dock, as it felt like the perfect thing to have for the Nanit app. We could leave the dock in our bedroom and take the tablet around the house whenever we wanted. But, apparently, the Nanit app doesn't support portrait mode on Android. Is that the case? It works well on…
I have power cycled my camera still the temperature and humidity sensor does not work.
hello… I saw a thread explaining that insight memories are saved at 1.5 playback and I’m wondering if there is a way to save them in regular playback speed. Thanks!
I just unboxed my new Nanit Pro, but the camera/light won’t power on. I’ve tried multiple outlets and used a different USB cable, but it still doesn’t work. It appears to be completely unresponsive
I have the Nanit Pro- there are 4 small red dot lights that come on when the room is dark. I have night vision set to auto and the red dots go off when there is light in the room. I cannot see anything on the camera when it gets dark in the room. If I put my hand about 2 feet under the monitor I am able to see it only. The…
Hello, we have been using the Nanit Pro since our baby was born 6 months ago. We had been complaining to friends and family that the night vision is terrible and we can’t see our baby at all when it’s dark in the room. (The red lights have always worked). Then one day 2 weeks ago, night vision started working properly and…
Hi, I have an extra account on my Nanit and need to delete the Ace 2 camera option. This should be something easily performed in the app. Opening a ticket to modify my own account is a bit much. thanks for your help.
Hello, i only started using the insight subscription today but says it expires in November. That doesn’t make sense as it’s supposed to be a year long subscription. I didn’t use the subscription right away since my baby was in his bassinet next to me. Now that he’s in his own crib I am using insight to track his sleeping…
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