Hello, I have a Nanit Pro and got a router with AT&T and it has worked for the past year, but when I switched to this new exact same router, it does want to pair to my iPhone, Yes, my iPhone IOS is up to date, my app is up to date, I have deleted it and reinstalled it, I have unplugged the router multiple times for long…
Please review the “nap” activity function. It doesn’t work properly. If I wanted to log a nap (at nursery, where my child wasn’t being monitored by the Nanit), it doesn’t allow me to do so because it says “nap sessions shouldn’t exceed 13 hours”. It won’t allow me to log a 45 minute nap for yesterday for example. Please…
Hi, we have had the Nanit Pro for 15 months. Our strong 14mo pushed it over and the bottom most bar of the floor stand snapped so that part of it is lodged in the tripod. Is there a way to replace just these two parts or have it fixed?
Hello! Now that baby is standing and leaning on the crib rails, I’ve moved the crib mattress down pretty far. My monitor is wall mounted, but should I lower it now that my baby will be farther away? (When we moved our baby into his own room, we got a false red alert and the team concluded that it was due to the monitor…
Hi all, We have had the Nanit Pro for a year and a half. About 5 months ago, the temperature and humidity stopped displaying. I see this is a common issue and am seeking help to get this resolved. It is now winter and something we would like to monitor. We have opened a ticket, troubleshooted the device, tried a different…
On Wednesday, January 8th between 10:30am-12:30pm ET, we will be conducting scheduled maintenance to the Nanit network. You will still be able to see your camera’s livestream during the maintenance window. During the downtime you may briefly experience: Delayed Insights analytics Delayed push notifications Activity and…
Our camera keeps disconnecting when we go to open the app, both for myself and my husband. We have to take the camera off the stand and plug it back in again which is really annoying when you’ve just put down your baby for a sleep. Please can this be looked into?
Our Nanit has no problem sending a notification when my husband or I are picking baby up/putting her in the crib. However, it does not detect any of her movements while she is sleeping. I adjusted the sensitivity (max sensitivity) & crib positioning without any luck. How can this be fixed?
I'm no longer getting history in my activity of when my child woke up or fell asleep. Also not showing any video history, only audio. I do have an up to date subscription. Can someone help?
I can't seem to find a timezone I can use. I don't see pacific time or standard time I see everything but. How am I to set the time zone to PST or GMT-8.
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