Feel free to check Nanit’s system status at any time and refer to our troubleshooting tips for common issues and instructions on how to reset your Nanit camera. We also encourage you to search on the Nanit Community for your issue before posting your question.
You also have the option to open a ticket with the Nanit Support Team by completing the contact us form, emailing to help@nanit.com or dialing 1-866-696-2648. The support team is available from 11 AM-6 PM EST on weekdays (Monday to Friday - excluding holidays).
Why can’t I activate Insights?
I just purchased Insights Memories during the sale and am trying to activate. I type in my activation code (I’ve tried on mobile and desktop) and it says “Just one more step to start your plan!” And when I click “continue” nothing happens. Been waiting to speak to someone on the costumer support line for almost 20 minutes. Any help