Hi, I have an extra account on my Nanit and need to delete the Ace 2 camera option. This should be something easily performed in the app. Opening a ticket to modify my own account is a bit much. thanks for your help.
Hello, i only started using the insight subscription today but says it expires in November. That doesn’t make sense as it’s supposed to be a year long subscription. I didn’t use the subscription right away since my baby was in his bassinet next to me. Now that he’s in his own crib I am using insight to track his sleeping…
Is there a way to still have my alarm sound while the app is open? Seems like I can either monitor my baby during the night or wake up on time?? There’s gotta be a way for both
iPad app won’t login and says “Request timed out”. I’m able to login on my iPhone, but the Activity screen says “Something went wrong. Try again later.” I have an incredibly stable home internet connection, I have uninstalled/reinstalled the app on both devices, and I’ve power cycled the Nanit Pro multiple times. I paid…
Hi, I have unpaired the cameras, but I couldn’t find a way to delete the profiles from the app. Is there a way I can delete them? Thank you.
hi! Is there a way to set up the Nanit pro and link it to my phone without starting the sleep insights trial? The baby isn’t here yet but I want to get the monitor set up before he comes. Thank you!!
It would be great if you could mute the volume for set amount of time (i.e. 1, 5, 10 minutes). My son starts making noise and we want to give him a chance to put himself back to sleep, but don’t want to forget to turn the volume back on later. Thanks!
but whenever i click on it it is asking me to pay sales tax making it 66/year. I live in the uK, we don't pay sales tax, i am not very happy with the false advertising and looking throough your community comments it says to raise a support question which i am doing. Thanks Hannah
For the last 2-3 days I have not been able to track the length of my son’s naps or overnight sleep because the app isn’t showing time elapsed at all. My dashboard with sleep insights is constantly loading but never finishes. I can see and head camera footage just fine. I’m very annoyed. What’s happening? I checked and…
I’m getting “Oops, we were unable to generate a video clip for this event” message for every single one of the videos from yesterday and today. Tried rebooting camera and my phone
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Ask Nanit Lab's Maristella Lucchini, PhD Anything about getting back to routine in the New Year! For many of us, our routines got out of whack over the holidays. Maristella is here to help! We invite you to share your routine + sleep questions or concerns (feel free to share your Nanit captured data too!) so Maristella can…
