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Customer Support - Impossible to Reach
I’ve been trying to get on the phone with anyone from support for five days now. This morning I had a video call scheduled at 9:15, but when following the link to begin the call it instructed me to reschedule for 10 because all agents were busy. Our camera is completely dead, not taking power, and has been for five days.…
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Feature Request- white noise reduction
it would be great if Nanit could remove background white noise. Even when using the Nanit sound and light product, Nanit monitor camera picks up on the white noise/background noise from that device. To be able to not listen to white noise while monitoring would be fantastic.
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Video Playback sped up!
HELP!!! All of my video playback plays at a fast forward speed with no audio. I can’t find any setting that may be causing this, nor can I find anything online to explain how I would fix this.
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Stops giving us Insights - have wall mount
I have a wall mount and after updating the app recently, it has stopping giving us insights. It is giving me a message about a “flex stand” but I do not have one, never have. Have been using the same camera and wall mount for 5 years. Is there a bug with the most recent app update??
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Activity (motion/ movement) not loading
How are people troubleshooting when activity/ motion detection history doesn’t load. I followed the troubleshooting prompts with the app with no solution.
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Customer support
I can’t get through on the support line? Anyone else having this problem.
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No notification sounds
Hi nanit fam! I’m receiving sound and motion notifications but they are silent. I tried everything every setting and I’m getting the alerts but no ding. So nervous going to bed with this issue. Here are my settings for reference. Thanks in advance for any insight!
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Limiting members of the parenting team
We love our Nanit but I recently discovered the new restrictions on the members of the parenting team. We moved and got a new nanny. To add her we had to remove BOTH grandmothers access. An additional $50/year to add more members of the parenting team is bogus. How many others are enraged by this and the high prices for…
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Bug going across camera
This is so strange when I am in my babies room I don’t see any fly or moth flying around but on the camera I keep seeing a big fly by. Any advice of what I can spray in the room to kill this bug? It’s just so weird I can’t ever see the bug in person.
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Night vision not working
I just bought and set up my camera but when I turn the lights off, night vision does not work at all even though it’s turned on. What could be the issue?
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Wall mount can't angle down anymore
Why can't the wall mount angle down any further? I have my smaller crib against the wall and this camera at the wall mount angle captures too much activity zone outside of the minimum threshold. Either let the camera angle down more or allow for zoning to go as small or big as a user needs. The minimum threshold area needs…
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Our Nanit pro does not have any power
Hi, We got this as a baby shower gift and we’re very excited for this system. We got it working then turned it off until the baby arrives. We brought home our newborn today and our camera has no power! I see that this has happen to others, Please let me know how we go about fixing this issue.
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No audio for my nanit after update
please help
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Move 'Rotate video' button to the main screen
There's already a pretty lengthy discussion around supporting foot-of-bed orientation, but this is a different request... I'm surprised that the Rotate Video button is still buried in the 3-dot menu, which is only accessible from the main screen and not the full-screen view. I've never seen a baby/toddler that isn't always…
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Visual indicator for noise/volume
I would love to see a visual volume indicator on the app. I always have it muted and it would be nice to see a volume indicator to know if they’re talking to themselves vs crying hysterically — the “sound detected” alert doesn’t help differentiate.
