Feel free to check Nanit’s system status at any time and refer to our troubleshooting tips for common issues and instructions on how to reset your Nanit camera. We also encourage you to search on the Nanit Community for your issue before posting your question. Don't forget to check our Update Release Notes to know all the latest features that are available on the Nanit app!
You also have the option to contact the Nanit Support Team by completing the contact us form, emailing to [email protected] or dialing 1-866-696-2648 to open a ticket. The support team is available from 11 AM-9 PM EST on weekdays (Monday to Friday) and 12-9 PM EST on weekends (Saturdays and Sundays).
Details and RSVP information here
-Strive for a Parenting Partnership (Keynote 6/7 @ 7PM EDT)
-Fight parental burnout (AMA through 6/7)
-Analyze your Nanit data for family wellness (AMA through 6/7)
-Conquering Self-Doubt
(6/13 @ 7PM EDT)
Camera & App
Discussion List
-
How do you rotate the image in split screen?
Our monitors come over-the-top of the bassinet, from behind. So we need the images rotated 180 degrees. Is this actually not a feature? Or am I not finding the button?
-
Anyone experience Nanit recording awake time while their children are actually asleep?
Hello, My 11wo had her first night in the crib last night and she did great, or so I think. Nanit recorded quite a bit of awake time which I felt she was asleep but appeared to be in an active state. She seems extra sleepy today which is making me question if she had a restful night. I’m curious if others have experienced…
-
Notification Snooze
It would be so helpful if when I get notifications on my phone for motion or sound I could snooze them for 5 or 10 minutes. My RING security system has this IOS feature and it is so helpful. It would be super helpful to snooze from my I watch or iPhone when putting baby down for a nap so I don’t get notifications during…
-
Question about Insights
Hello - I have two cameras for my two daughters: Bonnie, older daughter, and Rowen, younger daughter. In December of 2021 we bought Insights for Bonnie. Prior to buying Insights, I am fairly certain we have some basic features like when she fell asleep, how long she was asleep, etc, as well as some dashboard features that…
-
Using Nanit for second baby without losing data of the first born
Hi, I am trying to use Nanit camera for my second baby who is due in February 2023 but retain all of the data that I have collected of my first child who was born in March 2021. How do I create a second account for my new born and use my existing nanit and ensure I don’t loose data (growth and milestone videos, morning…
-
Temp not coming up
Hi. Our temperature gage on our Nanit camera is not working. How do we resolve this? thank you
-
Sound not working on nanit pro
I got the full monitoring system. Everything was working fine for 2 days. The sound stopped working on the 3rd day. This is a big issue for us. we are not able to listen live. We are receiving the sound monitoring alerts and the moment videos does have sound. Please help fix this issue. Tried resetting the device and…
-
Audio stopped
The audio stopped suddenly. I have already reseted it, turned off end unplugged. Still not working
-
Nanit Pro Night Vision not working
Our Nanit Pro camera’s doesn’t activate night vision mode. At night the image is completely black. I’ve toggled the night vision settings (in advanced settings) to On, Off, and Auto and they’re all pitch black. Looking at the LED lights, I only ever see 4. I believe there should be 10 but have not seen them turn on. I’ve…
-
Free Insights subscription?
Does anyone know how to activate the free Insights subscription with the Plus camera? I contacted support a week ago and haven't gotten a response.
-
Nanit not tracking daytime sleep
I have a Nanit pro. I use my iPhone to connect to it. I haven’t had a problem until yesterday when I put darker sheets in the crib. Now it doesn’t track when he naps and it did. It will say I’ve been sleeping for such a time it then not display it in the dashboard section.
-
Authentication Errors
Have Nani Pro and insight subscription. Nanit stopped working once we shifted our internet provided Our internet connection and my router are properly setup; all my devices are working fine Spent 2 hours with tech on call and ended up getting a new replacement unit New unit worked with local view only for 1 hour, before…
-
Return camera and cancel subscription
Hi, I emailed support asking to start a return and have not received a respond in 4 days. Will it be possible for someone to get in touch with me? Thanks
-
Nature sounds via Alexa
Can the Alexa skill turn on nature sounds on the nanit? i.e. “Alexa, ask Nanit to play white noise”
-
Request: Voice assistant integration to turn camera on/off
Our hands are often full (with our kiddo!) when preparing for a nap or bedtime. Having a hands-free way to turn on the camera would be helpful while it is top of mind. After we sneak out of the room, it is easy to be out of the mindset and forget to open the app to turn on the camera. We have Google Assistant devices…
Categories
Popular Tags
- Expert Events 58
- Insights/Sleep Data 57
- Feature Request 41
- No Audio 41
- Insights Subscription 40
- Camera Pairing/Onboarding/Reconnecting 39
- Red Alert 37
- Camera Hardware 36
- Camera Offline 32
- Nanit App 30
- Alerts/Notifications 30
- White Noise & Nature Sounds 27
- Live Stream/Feed 23
- Camera IR Lights/Night Mode 23
- App Feature 20
- Frequent Disconnection 19
- Update Release Notes 16
- Temperature/Humidity 16
- Breathing Motion Monitoring 15
- Video History 13
- Breathing Wear 13
- Presale 13
- Background Audio 11
- Night Light 10
- Audio Quality 9
Upcoming Events
-
💬 Parent Like a Pro AMA: Digging into the Data with Nanit Lab
Nanit Lab's sleep and pediatric experts Dr. Natalie Barnett and Dr. Maristella Lucchini will be in the Nanit Community to answer all your questions about your baby's Nanit data! Head to the AMA thread to share your data and questions or concerns with Nanit Lab and they'll help you uncode it for a better night's rest! This…
-
💬 Parent Like a Pro AMA: Managing Parental Burnout with Shelley of Run Tell Mom
Are you feeling overwhelmed, burnt out, or frustrated? If you are struggling to navigate being a parent, partner, friend, professional, person (and so much more), Shelley is here to help! This week, Shelley is joining the Nanit Community to answer your questions and help provide sustainable solutions to help support your…
-
🎥 Parent Like a Pro Webinar: Conquering Self-Doubt
Join us for the final Parent Like a Pro session: Conquering Self-Doubt. In Nanit Lab's recent State of Parental Confidence Report, there were 4 categories that appeared to have an impact on parental confidence overall. One of those pillars is Self Doubt. In this session, we’ll explore how self doubt creeps into…