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Why is night vision so dark and pixelated no color pics
Why is night vision so dark and pixelated no color pics ? I have the pro and the package didn’t even come with the sheet. My father got this for us for baby shower and it barley works no I don’t have a ticket so please don’t auto message me this is a lot of money for it to be so bogus
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nature sound icon disappeared from the app
opened the app today and the icon for the nature sound has disappeared. I deleted and reisntalled the app, unplugged the camera for 5 minutes, no difference. there is no icon for me to select the nature sound what is the fix for this?
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Audio not working after update
Not hearing any audio from the nanit app after updating today.
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Camera is not recording insights
Hi! I just resigned up for insights and the camera isn’t recording activity. I purchased the upgrade through the app and it’s been a full night and day where no activity is being recorded. Also it definitely went thru because I don’t have the option to upgrade anymore. I’ve tried unplugging, reinstalling the app, etc. I…
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Not recording correct bedtime
This is my millionth issue with this product and I've only had it for 4 months. It has recorded the bed time incorrectly for the last three nights. I want a complete replacement camera at this point. I spend more time trying to deal with issues that come up with this thing than I've had it actually be of use to me. I'm on…
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I no longer have background audio on the app (I have to have the app open on camera view to hear)
My wife doesn't have the same problem, she still hears audio in the background even if she doesn't have the app pulled up on her phone
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Was this built with a sleeping baby in mind?
Hey Nanit community and support, perhaps you can help me out. I am a fan of the product as a whole but I’m puzzled/frustrated with a few items, and hope I’m just misinformed… Why does a product intended to sit over a crib have 4 glowing red lights aiming down at the child in a pitch black room? I understand IR sensors,…
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Red lights seem brighter than usual - scaring toddler
Hi, The ring of red lights that come on for night vision seem a lot brighter over the last few weeks (we’ve had our camera since 2020 and I’ve never noticed this until recently). It’s gotten to the point where my toddler is scared of it and I’ve had to shut the camera completely off at night (which totally defeats the…
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Night red light
Hi if my LO wakes up in the middle of the night she would keep starting at the night red light on the Nanit for a long time before falling back to sleep. is there a way to switch this light off?
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Night light
I was putting my little to bed and the night light went on and off several times. This is concerning to me.
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Sound issues
my camera makes an awful noise 24/7 it sounds like white noise but more aggressive, I’ve deleted the app I’ve reinstalled the camera I’ve done all the troubleshooting steps and nothing works, the sound is constant but I can’t hear anything from the room itself, so my daughter cries and I can’t hear that just constant…
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Wall Mount Cable Covers
I want to purchase the wall mount but do I need to use the cable covers or can I take them off?
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Connectivity issues
Is anyone else having issues with Sleep Monitoring Connectivity tonight? I can successfully see the live camera feed, but when attempting to enable sleep monitoring, it just sticks on Connecting 1/3. I’ve rebooted all my equipment including the camera and router with no improvement. Thanks
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App won’t close
Hello, My wife and I have noticed that her phone still gets notifications in the background even if she closes the app. This means that the app is running even though shes closed it. We also noticed that it seems to be using more battery on her phone. All settings are the same between our phones. Any advice? We have only…
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Nanit Original
Hello community. We were trying to set up our Nanit Original and everything seemd ok until it did a firmware update right away. Since then it won't boot up. We have tried everything that this site has mentioned. Unplugging the camera. Unplugging the router. Uninstalling the app. Everything and we cant figure it out. The…
