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Firmware broke cameras
Hello, there are quite a few posts of peoples sound broken after the update. Where is the hot fix to fix this? No more sound out of my oldest model but newest model works. Did all the power cycling already
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No weekly nap data
My Nanit does a good job tracking daily naps in the dashboard under the day tab but when I switch to the week tab it has no data about the naps. And the month tab doesn't show anything but an error.
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Loud clicking noise from camera
Anyone else notice the loud clicking noise from the Nanit camera when it switches to night vision or detects movement? It's loud enough to startle my baby. Seems pretty counterintuitive. I already turned off all movement alerts but wondering if there's another setting I can adjust to eliminate that.
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Audio no longer works
the white noise, nature sounds, and microphone are no longer working on our Nanit. The camera is working, but no audio. I’ve seen several posts about this and have tried the recommended troubleshooting to no avail.
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I dropped my Nanit camera and In need of replacement camera. Do we have to pay full price?
I Dropped my Nanit camera and we just moved into a new place. As we were trying to set it up my husband noticed that the wifi button no longer clicks and if you shake the camera you hear rattling. Is there a way to get a replacement camera at a discounted price since we have been members since 2021? Also, we have baby #2…
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How do I upgrade the firmware?
It’s on 6.18.508 but nowhere can I update the firmware. On one iPad if the sound is on the videos get very laggy. No issue on any other device.
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Amazon Fire Tablet
hi anyone know what to do for this? I downloaded the google play store and everything!
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Night Vision not working out of the box
I have just installed my Nanit pro with stand and our first night was a failure because the Nanit camera didn’t automatically switch to “night vision” to allow us to see our baby at night. I tried to look in the app and online how to turn it on, but there’s nothing except how to turn the night light on… how can I turn on…
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Is anyone’s streaming seem hazy since the latest update?
Since the app updated on my iPhone and iPad this past week, it seems as if the video streaming is hazy. If it wasn’t for the breathing band, baby blends into the crib. It’s also made it harder for the breathing band to be picked up. I’ve cleaned the camera lens but not sure what other troubleshooting I can do.
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flex stand not working
Hi, I have been using the product for a year and so far sometimes when we attached the camera to the flex stand it was wobbly but today it wasn't working and I had to detach and reattach the camera and then a small metal part fell off. Unfortunately I cannot use the camera now, can you please help? Is there any way to…
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Audio not working for live stream
I've recently updated the firmware to version 6.23.530 and now I can't hear any sound coming from the camera
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Insights ad obscuring half the image
For the past couple of months now, an ad for Insights has been displayed in the app on the camera's image. It takes up nearly half the screen. I bought this intending to use it as a nanny cam and nothing more. I'm not now, nor will I ever be interested in Insights. Please take down the ad. It's sooooo annoying that a I…
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Nanit Pro nightlight not turning on
I just installed a brand new Nanit pro and the nightlight hasn’t turned on at all. I have tried power cycling the device with no luck. How do I get the nightlight to work?
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Activating insights-paid and not working!
Have had the nanit for 13 months now, let the year subscription lapse. Child has had some sleep issues so I paid to subscribe again and get the basic plan insights. Got the receipt, followed the FAQ suggestions to activate, only to see it’s not an option. Only shows as Insights Basic Plan (not yet activated) … Emailed, no…
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Two Issues: Split Screen not working on iPad Mini & Nanit Camera will not rotate
Hi, Issue 1: I have an iPad Mini 6th Generation and split screen mode is not working for the Nanit app. My iOS version is the most recent (16.6) and my Nanit app version is the most recent (3.11.8 (622)). The split screen function appears and I can click it but I cannot add any cameras to the split screen view (which I can…
