If your request is urgent, please reach out to help@nanit.com and we will follow up with you when we return on Friday, December 27th.
Feel free to check Nanit’s system status at any time and refer to our troubleshooting tips for common issues and instructions on how to reset your Nanit camera. We also encourage you to search on the Nanit Community for your issue before posting your question.
You also have the option to open a ticket with the Nanit Support Team by completing the contact us form, emailing to help@nanit.com or dialing 1-866-696-2648. The support team is available from 11 AM-6 PM EST on weekdays (Monday to Friday - excluding holidays).
Temperature and Humidity not showing
Hello,
We've been having trouble with the temperature and humidity not showing on the app (appears as — in both sections). I have followed the tips of disconnecting the camera from the base for 10 minutes and resetting it, however the app still does not display the temperature or humidity. This happens with both the wall mount and the floor stand