Feel free to check Nanit’s system status at any time and refer to our troubleshooting tips for common issues and instructions on how to reset your Nanit camera. We also encourage you to search on the Nanit Community for your issue before posting your question.
You also have the option to open a ticket with the Nanit Support Team by completing the contact us form, emailing to [email protected] or dialing 1-866-696-2648. The support team is available from 11 AM-6 PM EST on weekdays (Monday to Friday).
Sound stopped working in the middle of the night
when I went to bed last night my sound was working…. I woke up this morning and the sound wasn’t coming through my phone anymore and my daughter had been up for hours. I am so upset and frustrated. I feel like I can’t trust the app anymore and am wondering if I should now sleep with an additional monitor??