Feel free to check Nanit’s system status at any time and refer to our troubleshooting tips for common issues and instructions on how to reset your Nanit camera. We also encourage you to search on the Nanit Community for your issue before posting your question.
You also have the option to open a ticket with the Nanit Support Team by completing the contact us form, emailing to help@nanit.com or dialing 1-866-696-2648. The support team is available from 11 AM-6 PM EST on weekdays (Monday to Friday - excluding holidays).
"oops we were unable to generate a clip..."
When I went to look at the video history for the Nanit in my son's nursery, I noticed error codes on clips and video history. I can view him live, but nothing else is working. I already restarted the app, my phone, checked to make sure the app is up to date, checked the Internet connection, and restarted the Nanit