Video history and event history not working

Satjot
Satjot Member
edited August 29 in Camera & App

Since the last couple days the video history and event history are not working. The live feed still works. What could be wrong?

Tagged:

Answers

  • NanitJessica
    NanitJessica Community Moderator, Nanit Team

    Hi @Satjot,

    Thanks for posting on here. If you're noticing that your video history and event history are not working properly, try to power cycle your camera to see if that helps. Remove the camera from the stand and unplug it from the wall for about five minutes. Then re-attach the camera back on the stand and let it boot back up.

    While the camera is power cycling, also uninstall the Nanit app, reboot your phone device, and reinstall the app.