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App notifications
I have been getting double notifications on my phone when my baby moves or makes a sound. I only have one camera. I don’t know why I am getting double notified?
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High pitch alert noise
hi, this morning my app made a very high-pitched beep like an alert. not using a breathing band and my notifications don’t show anything out of the ordinary. It does seem the babies eyes were covered by the mobile hanging in the screen for that moment. Will that set off a high-pitched beep alert? Is that a feature?
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Quiet alert notification on iOS 17
has anyone noticed how quiet the notifications are after updating to IOS 17? We’ve missed every notification with the new Apple iOS 17 default alert tone. The default alert tone cannot be changed on the phone, is there any way to change it from the app? Is there a fix being planned to allow us to change the alert on the…
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Flex stand alert zone issues
hello, I recently purchased the Nanit pro camera with flex stand. My one year olds toddler bed cannot be set up for the standard wall or stand mount so we went with the flex stand. The problem is the Nanit camera is not picking her up ANY time she climbs out of bed or enters/exits the alert zone area. I specifically got…
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Keep getting motion alert notification, but no motion
When I check the video, it shows the room getting slightly lighter, and then dark again. I figured it was just the infrared being really sensitive. Why does the camera show it getting light then dark if there’s no change in our baby’s room?
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Delayed Notifications for Nanit
We have 2 Nanit Pros (have had 1 for 3 years) and just recently started having issues with delayed notifications for sound and movement. There is anywhere from a 5-15 minute delay in the event and the notification arriving on any of our devices. This issue exists across multiple iOS devices and both Nanit cameras. When I…
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Many false positive "Caregiver is helping..." events.
I already opened a ticket, and more curious if anyone in the community has been experiencing this. We started seeing a huge increase in false positives for "Caregiver is helping..." events when nobody visited the baby's crib, and the baby was mostly stationary. Sometimes dozens overnight. Crib positioning in the app looked…
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Not receiving motion notifications
Hello, For the past few days I have not been receiving motion alerts once my baby is in her crib. I have already reset the Nanit, made sure that there aren't any bright lights against it, and adjusted the notifications zone. I keep the sensitivity almost to the max and it still didn't pick up when my baby scooted from one…
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Alerts
can anyone tell me how to make the alerts work if my phone is locked . How do you get notified in the middle of the night if the bbay is crying?
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My notification are no longer working
I use to get notification when my baby moved or cried and now I no longer get that. I have looked to make sure my setting are right and the sensitivity and that is all the same it’s always been… please help. I just eanna make sure my baby is comfortable at night
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Delayed notifications at night
Our first child is due in less than a month and we are anxious because we have yet to go a whole day with on-time notifications from our Nanit pro camera. It seems to work just fine during the day, and then around 8-9pm the notifications are coming in delayed when we test them. This is making us extremely nervous because…
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Activity tab - sound detection activity sensitivity
Is there a way to increase sensitivity of sound detection activity on the activity tab?
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Not receiving motion notifications
hello, we’ve set up our Nanit pro camera and as I sit watching my baby roll around in her cot on the app, we are not receiving any motion alerts! She can even turn 180 in the night and nothing is picked up which is quite worrying. Sensitivity levels are right up and camera is positioned correctly. We’ve tried resetting…
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Sound notification on iphone14
Nanit pro notifications on my iphone14 (latest ios) appear silenced even on loud mode. Sounds are enabled in the notification settings but no notification sound is heard. How do I set this? I need to be looking at my phone to see the notification banner appear otherwise I would miss any notifications. My husbands android…