Feel free to check Nanit’s system status at any time and refer to our troubleshooting tips for common issues and instructions on how to reset your Nanit camera. We also encourage you to search on the Nanit Community for your issue before posting your question.
You also have the option to open a ticket with the Nanit Support Team by completing the contact us form, emailing to help@nanit.com or dialing 1-866-696-2648. The support team is available from 11 AM-6 PM EST on weekdays (Monday to Friday - excluding holidays).
Problem with "Play sound when monitoring ends" setting
Last night I toggled the "Play sound when monitoring ends" setting to OFF for the Nanit camera, so as not to have the very loud chime wake our baby. But when I turned off monitoring, the chime happened anyways! It seems the setting needs to be toggled off on BOTH my phone and my wife's. This doesn't make sense --