If your request is urgent, please reach out to help@nanit.com and we will follow up with you when we return on Friday, December 27th.
Feel free to check Nanit’s system status at any time and refer to our troubleshooting tips for common issues and instructions on how to reset your Nanit camera. We also encourage you to search on the Nanit Community for your issue before posting your question.
You also have the option to open a ticket with the Nanit Support Team by completing the contact us form, emailing to help@nanit.com or dialing 1-866-696-2648. The support team is available from 11 AM-6 PM EST on weekdays (Monday to Friday - excluding holidays).
I received a red alert but my husband didn’t.
We just had our first red alert. Luckily, our baby is fine but when I received the alarm, I assumed my husband would as well since we share the account. He works nights as a nurse so if something happens I would like him to be aware. However, he didn’t get any sort of notification or alarm. Why is that?