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- We received the 5 year bundle today and setup everything but for some reason the 6-month trial subscription for the milestones plan is not activated on the account. It might be due to my wife purchasi…
- I try everything to pair the camera but is not working it shows all the time this, I try to contact support but nobody give me a response.
- On Wednesday, February 26th, 2025 between 10:30-11:30am ET, we will be conducting scheduled maintenance to the Nanit network. During the downtime you may briefly experience delayed push notifications.…
- Hi! I have the app set to background audio, my phone set to high volume and not silenced or in DnD mode. Before I go to sleep it works just fine with the sound coming through clear. But then I go to s…
- I am thinking of passing my old Nanit Plus on to my SIL. I haven’t used it in awhile and I know there’s a newer version. Will she still be able to download the app and connect to use the Plus?
- our Nanit broke while we were on vacation. As I was posting it, it fell off its stand onto tiled floor. It looks fine from outside, but I can hear something bouncing around inside. Is there a repair o…
- I don’t have the dashboard icon available in the app for some reason and just get ‘movement detected’ updates only
- White noise function and the microphone function are not working at all. Basically no sound will come out of the Nanit. The nightlight function works fine, but nothing with sound. i have already tried…
- Hello, I am unable to adjust the dashboard manually as all nighttime sleep is considered as naps, which is very frustrating. I cannot change the date of our of bed which was 14th therefore the time in…
- Just run the update on the app and the sound is no longer working - how can we restore it thanks
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