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No sound at all from camera on my phone
Hi both mine and my partners phone have no sound coming from the bsby monitor for the last 2 days. Have tried resetting and on and off etc but it has made no difference
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Manually adding nap times to keep insights consistent
is there a way I can manually put in length/duration of naps that my baby takes at daycare so I can take full advantage of the premium insights? Or have a section of “naps taken outside crib/at daycare/ school” ? It would be nice to see holistically all my baby’s sleep data in one place.
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FEATURE REQUEST: Permanent Zoom
I use the Nanit Pro with the floor stand and it’s too high for the Snoo bassinet. 50% of the screen is not the baby and in order to see her I have to pinch zoom each time. It would be great to be able to permanently set a zoom in the settings that shows up on the split screen and regular views
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Night light dimmer no longer supports 1%?
With the fall 2023 app update the app night light no longer appears to support brightness at 1% (or any numbered percent, now fixed settings). The lowest setting appears to be what would have been 5% or brighter, which is too bright for the baby. Is this user error, or has this update eliminated some key functionality…
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No Sound
Hello! The nature sounds aren’t working on our Nanit. I followed the steps to restart the system and cycled it 4-5 times but it still remains the same. I logged out, redownloaded the app, unplugged the Nanit for 5 min, and removed the camera device with no avail. How can this be resolved? Any ideas?
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Team member access pending
Hi, I am setting up a Nanit Pro system, and there seems to be a bug in updating status of invites between the app and the invited team member’s account. I have so far: Sent an Admin member invite. The invited member has set up a Nanit account and pressed the accept invitation button in the email. The Nanit account online…
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Microphone connection failed when using WiFi
Recently, when trying to use the 2-way microphone option on our phones that are connected to our WiFi, we are receiving an error message saying "Connection failed. Try again". Once we log off the Wifi, force close and reopen the app, it seems to be working.
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How does the 1 year free subscription work? Will I get it with a 2nd hand monitor?
Hi, I am considering purchasing a 2nd hand Nanit Pro monitor. Will I still get 1 year free subscription (i.e., is it activated by a new user account?). Or is there a specific code or something hat comes with the product, so the previous owner would have already used it up? Thanks!
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Motion not detected if straight after a previous motion.
Not what I expect from a premium baby monitor. A few times my baby is crying in distress because the nanit hasn’t notified me or sound or motion. It seems like the nanit picked up something recorded it and baby settled back, but then baby woke again and because it was too close to the last recording the nanit just ignored…
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Team member still not accepted
Hi I tried adding my husband as a member time and time again and it still doesnt work. I cancelled the invite and re-send it, still doesnt work. Pleasw help Thank yoi
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Night light won’t turn on
my nightlight will not work during the night unless I restart the app. I keep the app running on night mode when we go to see. My baby wakes and I got to turn the light on and the button will not work. I have to close the app and then it’ll work. Any tips!?
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Nanit pro not powering on
Nanit pro not powering on. I have tried to reset, new stand, it has been unplugged for over a day. Still nothing.
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Nanit night light timers
I wish we could have a night light time option for 8 or 12hrs. Not for just 5 min. My kids love the night light and want it on all night. But sometimes I forget to shut it off and it's on for days. Not efficient for power saving at all. Anyone figured out a way to customize the timer to 8/12 hours??
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Nanit scheduled maintenance on September 27, 2023
On Wednesday, September 27th between 10:30am-11:30am EDT, we will be conducting scheduled maintenance to the Nanit network. You will be able to see your baby’s livestream and access other Nanit features during the maintenance window. Your camera may briefly reconnect for a few seconds. To get the most up to date…
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Not receiving motion notifications
Hello, For the past few days I have not been receiving motion alerts once my baby is in her crib. I have already reset the Nanit, made sure that there aren't any bright lights against it, and adjusted the notifications zone. I keep the sensitivity almost to the max and it still didn't pick up when my baby scooted from one…
