hi I have the nanit pro and when I try to play white noise it starts ticking like it’s trying to play it but is glitching. I have the latest firmware it says which is 6.44.592 I have updated my app and I have tried restarting the camera does this mean something is wrong with the camera that can’t be fixed ? I have any…
Hi Nanit fam! Last night during a particularly challenging overnight I thought of a suggestion for the app development team. My husband and I keep one of our phones on for the Nanit so we can hear our 6 month old wake overnight in his nursery. I leave the app open with the sound on face-down on my nightstand. I ended up…
My night summaries often shows wrong videos for the events. The clips are usually from earlier events on the same night, because of that is very difficult to understand the summary because the events and videos don’t match. ex: The event says the baby woke up at the correct time, but the clip is the baby being removed on…
Hi All, id like to request a feature that I think there should be all the building blocks to implement - bearing in mind via insights it seems Nanit knows when there is a baby in the crib or not I would like a user selectable option to send notifications based on this. the use case here is that our room is used with the…
I usually use screenshots to get a timestamp of when our baby falls asleep or wakes up. I've never once went to share them. With the recent(is) update that adds a share screen after each screenshot, it's just super annoying to have to dismiss it every time. I'd say, of 70 times it's popped up, all 70 my only action is to…
Hi there - The back of our crib knocked the electrical outlet where the USB attaches into charge the nanit and it broke the USB charger. Is there anything you can do to help replace the cord/usb port so that we are able to use the nanit again? We have the nanit pro baby monitor on the wall mount.
Hi Nanit support team, for some reason my baby's 8 month milestone photo is not appearing. She turned 8 months last week, I tried forcing shutting down, also all devices in the house, everything! Can someone please resolve this for me. Really bugs me as I add a lovely photo each month
my nanit is reading 75 degrees. I was just in the room and there is no way it’s that hot. I have a desktop thermometer which is reading 72 and a flair puck reading 71. My heat is currently set to 68. Why is my nanit so off??
Hi there, how do I save/download video with audio using the latest Nanit? Previous versions allowed direct download of the videos through the Share feature, seems like that’s no longer available.. Please help. Screen recording doesn’t work since there’s no audio. Also can I speed up the video history so I can quickly watch…
Hi there! I purchased my Nanit stand a little over a year and a half ago and my son wiggled the stand and it broke at the base. It seems like this is a pretty common problem with a lot of the tripod stands and I’m concerned about the integrity around small children if it breaks this easily. Can something be done about this?
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