hi there, After travelling with our Nanit I noticed that the usb cable has been pulled into the stand. How do we fix it?
I’m planning on getting the ‘Best selling camera’ bundle. I’m still a few months out from my due date. If I buy an insights plan right now does it automatically activate right away. Or do I activate it when I set up the camera. I also have a camera for my toddler does the insight plan only go to one camera? If so, how do I…
Hello, I received a notification that my free Insights plan was expiring today so I purchased a new plan from the Nanit website. I am getting stuck on the activation page and tried refreshing/ logging out and retrying the code etc. I also tried to cancel my existing plan and I am still running into the same issue. Please…
I bought a new upgraded plan online a couple weeks ago and wanted to wait until the current plan was over which was today. So I tried to use the activation code and the page is getting stuck. Also I can’t seem to go through the app. Anyone experiencing the same issue?
THe app shows the nature sounds are playing, but the camera is not playing any nature sounds or white noise. It's been almost a week. I've done all the troubleshooting, power cycling, uninstalling/reinstalling the app, restarting my phone, all together or as separate steps and nothing is working. My husband's phone is…
Does anyone have any tips to view their old memories? We have been subscribers for 3 years now. It takes so long to scroll to view any older memories that paying for this unlimited memory is a bit useless if we cannot ever scroll to view older memories.
I’ve had my Nanit for 4 years, and is currently on version 23.1.20 — how old/recent is this? Assuming there is a newer version available, how do I force the update?
hello! I was given an activation code however, when I click the link in the email and enter the activation code, it just keeps loading. I’ll attach the screen. Yes, I updated my app and I am the owner of the account. I currently have the “sleep” plan but bought the memories plan during the Black Friday sale. if it will not…
I have tried all trouble shooting activity and it isn’t updating when the baby falls asleep and when she wakes up?
Purchased a plan earlier today during the Black Friday sale. When attempting to activate the code provided the "Continue" button on the screen stating "We've got your code… Just one more step to start your plan!" does not work, or if I'm successful somehow in making it past this screen to verify payment options, the "Start…
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Ask Nanit Lab's Maristella Lucchini, PhD Anything about getting back to routine in the New Year! For many of us, our routines got out of whack over the holidays. Maristella is here to help! We invite you to share your routine + sleep questions or concerns (feel free to share your Nanit captured data too!) so Maristella can…
