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Camera fell, back cover on the camera came off
I’ve clipped it back on but now the camera will no longer fit on the travel stand, anything to do here or is it broken forever?
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Why was bird-chirping sound turned on middle of night
Just now 6am my son was crying and when we went soothing him noticed the bird sound was turned on. Checked video history realized it was turned on since 4:12am and worst part not by any of us in the house! Recently at times (once yesterday morning) I was not about to turn off nature sounds opened by my husband from my…
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Night light won’t turn on
my nightlight will not work during the night unless I restart the app. I keep the app running on night mode when we go to see. My baby wakes and I got to turn the light on and the button will not work. I have to close the app and then it’ll work. Any tips!?
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Month milestone missing, 8 months old
Hi Nanit support team, for some reason my baby's 8 month milestone photo is not appearing. She turned 8 months last week, I tried forcing shutting down, also all devices in the house, everything! Can someone please resolve this for me. Really bugs me as I add a lovely photo each month
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Audio isn’t on after phone call
I'm noticing I can't hear my audio after a phone call. The icon says it's on and even after toggling it to off, on, background it still doesn't come through. I have to turn close the app (iPhone > swipe up) and then it works.
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Amazon Fire Tablet
hi anyone know what to do for this? I downloaded the google play store and everything!
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My activity and video won’t load
been going on for three days and tried all the help advice.
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How to save video history
Hi. How do I save video history? I am a premium member and have 2 days of continuous history recorded. I wanted to save some of it but I do not see any save button. I am not talking about event clips, which I know how to save. I am talking about the event history that’s available for premium members. my son fell out of his…
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White noise cutting out and scaring my baby awake
I'm so beyond mad at this app and camera. This has happened multiple times and it's beyond hard to try and get baby to go back to sleep. This needs to be fixed immediately as I am now scared to use this feature. The white noise function we use every day for naps and night time it helps my baby sleep until recently it…
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Notifications delayed
I just got my nanit pro camera and have to say I am kinda disappointed at how delayed the notifications are. I have been searching the community and done the reset of both the app and camera and it still takes 20-30 seconds for the notifications to pop up. Network connection is also good. Any suggestions?
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camera does not turn on
connected for the first time 2 days ago, all was working well untill the camera disconnected/became a brick on the same night and has not turned on since. tried rebooting/using differnet plugs/different usb c chargers and still no luck, there are no status light turning on with the camera, it just doesnt turn on and looks…
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Nanit camera temp/humidity inconsistency
I have two cameras in the same room, (small baby room) the newest camera purchased this year, and the older camera purchased in 2020 have wild temperature and humidity readings. They sit less than 3 feet from each other and will show a difference of 5-7 degrees and 6-10 degrees of humidity. Why so inconsistent? I have…
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Nanit Cam IP
Hi i'm trying to work out my Nanit Cam's IP address, could you please support?
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Not tracking day time sleep
Good day, Recently my Nanit Pro has not been tracking day time sleep anymore, it is tracking night time sleep and then at nap times it wil say 'fell asleep 13 hours ago'. The daytime nap also does not appear on the dashboard… Is there something I can do to rectify this, please help as this is really frustrating. Many thanks
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Nanit Pro mounting height
Hi all, trying to install today. Installation guide has a very specific (and kind of odd) 66" height from floor to mounting bracket. My crib is set next to a window, and have to go about 2' lower. I'm wondering if that will alter how the camera can assess sleep? I'm not wanting to pair the camera and start the subscription…
