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Connection Issues/Microphone Feature Not Working
I have the Nanit Pro and I use it with an iPhone 11 Pro Max. Used for one year. I noticed that right around the time nanit was prompting me to enroll in the paid insights program, I started having two issues. The app has been glitchy and unreliable off and on, not loading the image for several minutes at a time, or simply…
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Why can’t I hear my son when I open up the app.
For the past 2 days now every time I put my son to bed and open up the app on my phone or laptop I can not hear anything that is going on in the room. Twice he got up and was crying hysterical and I didn’t hear anything from the app. It my husband heard him because he was passing by the room. I did all the troubleshooting…
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Temperature and humidity feature has not worked
Since we got the Nanit, the temp and humidity feature has not worked. We did trouble shoot as indicated but still does not work.
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Dual camera split screen option?
As pricey and feature packed as nanit is, im surprised and upset that this higher end system lacks a key feature that a huge number of families could benefit from. when my second child was born just a month ago, i was pretty annoyed to learn that i not only had to purchase another $100/yr membership in order to include the…
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Floor Stand
For some reason my discussion topic keeps getting deleted so I will ask again. Is there an option to change the orientation of the camera? I have the floor stand at the head of my sons crib as it does not fit on the longer sides of the crib. Is there an option to change the orientation of the crib/parent pick up zone? I…
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Was I scammed?
So I just set my camera up . No where on the packaging does it say one word about a subscription service until you set the camera up and even then it highlights the monthly charge which isn't an option to pay,only the lump sum for the year is allowed. I just feel scammed by it all. It's not even about the money it's just…
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Red lights come on when plugged in but reset button not working and does nothing
Red lights come on when plugged in but reset button does nothing. No lights
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Time estimates are out by one hour
Hi - the time estimates on my nanit are out by one hour. If my son fell asleep 15 minutes ago the nanit will say 1 hour 15 minutes ago. The sleep summary is also out by one hour. I've had the nanit for 18 months and this hasn't happened before.. Any ideas..?
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Nanit background audio and audio not working
Hi its been 4 days that our Nanit background audio or just audio stopped working? I have restarted the app and has not resolved the issue. Could you look into this?? It’s imperative that we hear our son if he’s crying or any noise from that area.
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The Wi-Fi button on the nanit is stuck so won’t allow me to pair with the network
How do I fix the Wi-Fi button. It seems to be stuck in and I can’t push it to connect the device with my wifi
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Camera unresponsive after firmware freeze
Camera asked (typically at bedtime!) to update the firmware. It then got stuck, and eventually went back to the Home Screen having said that the update was taking too long. All I now get is that It is trying to reconnect to your camera. The camera powers up with a usb c cable, but I don’t understand why the update would…
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Insights not working
My daughter naps in her crib with her Nanit on, twice a day. Yesterday there were no daytime insights and last night said there wasn’t sufficient data. She was in her bed all night last night, over 10 hrs. Today she’s already napped once and there is nothing for this morning. Kind of annoyed I’m not getting what I’m paying…
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Really Delayed stream to iPad
Hi all I've always used my old iPad mini to stream the Nanit, which is now at its max IOS update of 15.5.5. In the last couple weeks (max) I’ve noticed the stream is really slow, compared to what I can actually hear through the wall or on my phone for example. I know Nanit said they weren’t providing updates for certain…
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False red alert because multistand is so high
@NanitMackenzie hi, could you also message me? I had a false red alert this morning (scary as hell) and I believe this happened because multistand is so high. I’m traveling and travel dome is much lower to ground than bassinet.
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Clicking of Camera - On & Off Night Mode
Our camera clicks on and off all night when in auto mode. It wakes up our kids in the room and also us parents while we are monitoring during the night. I turned off the auto mode. Which seems to help, but given this is a camera feature for this very expensive camera I would like some help in fixing this issue.
