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Notification Snooze
It would be so helpful if when I get notifications on my phone for motion or sound I could snooze them for 5 or 10 minutes. My RING security system has this IOS feature and it is so helpful. It would be super helpful to snooze from my I watch or iPhone when putting baby down for a nap so I don’t get notifications during…
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Question about Insights
Hello - I have two cameras for my two daughters: Bonnie, older daughter, and Rowen, younger daughter. In December of 2021 we bought Insights for Bonnie. Prior to buying Insights, I am fairly certain we have some basic features like when she fell asleep, how long she was asleep, etc, as well as some dashboard features that…
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Using Nanit for second baby without losing data of the first born
Hi, I am trying to use Nanit camera for my second baby who is due in February 2023 but retain all of the data that I have collected of my first child who was born in March 2021. How do I create a second account for my new born and use my existing nanit and ensure I don’t loose data (growth and milestone videos, morning…
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Temp not coming up
Hi. Our temperature gage on our Nanit camera is not working. How do we resolve this? thank you
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Sound not working on nanit pro
I got the full monitoring system. Everything was working fine for 2 days. The sound stopped working on the 3rd day. This is a big issue for us. we are not able to listen live. We are receiving the sound monitoring alerts and the moment videos does have sound. Please help fix this issue. Tried resetting the device and…
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Audio stopped
The audio stopped suddenly. I have already reseted it, turned off end unplugged. Still not working
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Nanit Pro Night Vision not working
Our Nanit Pro camera’s doesn’t activate night vision mode. At night the image is completely black. I’ve toggled the night vision settings (in advanced settings) to On, Off, and Auto and they’re all pitch black. Looking at the LED lights, I only ever see 4. I believe there should be 10 but have not seen them turn on. I’ve…
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Free Insights subscription?
Does anyone know how to activate the free Insights subscription with the Plus camera? I contacted support a week ago and haven't gotten a response.
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Nanit not tracking daytime sleep
I have a Nanit pro. I use my iPhone to connect to it. I haven’t had a problem until yesterday when I put darker sheets in the crib. Now it doesn’t track when he naps and it did. It will say I’ve been sleeping for such a time it then not display it in the dashboard section.
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Authentication Errors
Have Nani Pro and insight subscription. Nanit stopped working once we shifted our internet provided Our internet connection and my router are properly setup; all my devices are working fine Spent 2 hours with tech on call and ended up getting a new replacement unit New unit worked with local view only for 1 hour, before…
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Return camera and cancel subscription
Hi, I emailed support asking to start a return and have not received a respond in 4 days. Will it be possible for someone to get in touch with me? Thanks
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Nature sounds via Alexa
Can the Alexa skill turn on nature sounds on the nanit? i.e. “Alexa, ask Nanit to play white noise”
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Request: Voice assistant integration to turn camera on/off
Our hands are often full (with our kiddo!) when preparing for a nap or bedtime. Having a hands-free way to turn on the camera would be helpful while it is top of mind. After we sneak out of the room, it is easy to be out of the mindset and forget to open the app to turn on the camera. We have Google Assistant devices…
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No Audio
Nanit stopped audio last few days. Restaring, reinstalling app dis not work. Can you please check it? It is most important feature for us!
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My baby just had a nap but Nanit didn't record anything
There was only motion noted when I walked into the room after he woke up. How do you tell the system that baby is asleep and in crib napping? Also there was some wiggling around and movement while he napped but that wasn't captured. Help!
