Hello, i only started using the insight subscription today but says it expires in November. That doesn’t make sense as it’s supposed to be a year long subscription. I didn’t use the subscription right away since my baby was in his bassinet next to me. Now that he’s in his own crib I am using insight to track his sleeping…
Is there a way to still have my alarm sound while the app is open? Seems like I can either monitor my baby during the night or wake up on time?? There’s gotta be a way for both
iPad app won’t login and says “Request timed out”. I’m able to login on my iPhone, but the Activity screen says “Something went wrong. Try again later.” I have an incredibly stable home internet connection, I have uninstalled/reinstalled the app on both devices, and I’ve power cycled the Nanit Pro multiple times. I paid…
Hi, I have unpaired the cameras, but I couldn’t find a way to delete the profiles from the app. Is there a way I can delete them? Thank you.
hi! Is there a way to set up the Nanit pro and link it to my phone without starting the sleep insights trial? The baby isn’t here yet but I want to get the monitor set up before he comes. Thank you!!
but whenever i click on it it is asking me to pay sales tax making it 66/year. I live in the uK, we don't pay sales tax, i am not very happy with the false advertising and looking throough your community comments it says to raise a support question which i am doing. Thanks Hannah
For the last 2-3 days I have not been able to track the length of my son’s naps or overnight sleep because the app isn’t showing time elapsed at all. My dashboard with sleep insights is constantly loading but never finishes. I can see and head camera footage just fine. I’m very annoyed. What’s happening? I checked and…
I’m getting “Oops, we were unable to generate a video clip for this event” message for every single one of the videos from yesterday and today. Tried rebooting camera and my phone
All of a sudden the picture went to portrait mode and won't go back to landscape mode. I'm the grandma and don't have access to the baby settings. My phone (android) is set to auto rotate. This is super annoying, nothing has changed, so not sure why this happened. Anybody else have this happen?
I’m trying to get a sense of baby’s routine based on times. Is there a way to see a grid/spreadsheet form of when she’s in her crib/asleep so I can see if there’s a pattern? (Ie days in the x axis, hours in the Y axis?)
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