Feel free to check Nanit’s system status at any time and refer to our troubleshooting tips for common issues and instructions on how to reset your Nanit camera. We also encourage you to search on the Nanit Community for your issue before posting your question. Don't forget to check our Update Release Notes to know all the latest features that are available on the Nanit app!
You also have the option to contact the Nanit Support Team by completing the contact us form, emailing to [email protected] or dialing 1-866-696-2648 to open a ticket. The support team is available from 11 AM-9 PM EST on weekdays (Monday to Friday) and 12-9 PM EST on weekends (Saturdays and Sundays).
Details and RSVP information here
-Strive for a Parenting Partnership (Keynote 6/7 @ 7PM EDT)
-Fight parental burnout (AMA through 6/7)
-Analyze your Nanit data for family wellness (AMA through 6/7)
-Conquering Self-Doubt
(6/13 @ 7PM EDT)
Camera & App
Discussion List
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Has anyone been able to install the Nanit iPhone/iPad app on a M1 Mac?
This should be relatively easy to support and could open up some solutions that are not possible through the current iOS apps. [1] https://www.macrumors.com/how-to/install-any-ios-app-m1-mac/ [2] https://support.apple.com/en-ca/guide/app-store/fird2c7092da/mac
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Incorrect night summaries
My night summaries have been incorrect almost every night. Feeling a bit frustrated as this was not an inexpensive monitor. He sleeps well (usually 8 hours a night) but the summary is sometimes saying he only gets 2 or 3 hours. How can I fix this?
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📣 New Feature! Set up Alert Zone with your Nanit Flex Stand
Did you hear about our new feature? If you use your Nanit Pro + Flex Stand (formerly named "Multi-Stand"), you are able to set up an Alert Zone in the Nanit app! When movement occurs in the designated alert zone, you will receive a pop-up notification on your device. Make sure you have the following requirements to use…
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Detection
Hello my Nanit camera used to detect when my son fell asleep and how long he slept for. Now it doesn’t seem to do that and I’m very annoyed with this camera.
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How many people can use the app to see the baby?
How many people can use the app to see the baby? For instance, if my mom is baby sitting, can she just download the app, sign in to our account and see the baby?
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Feature Request - White/Waves/Bird Noise and Light On/Off When Baby Not Present
Where is the right place to submit feature requests? I have a few ideas relating to the app and software which I think would make the Nanit (Pro) much better. There doesn't seem to be a forum for this but it might be a good idea if one did exist so we can contribute to making the Nanit a better product. Assuming that here…
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Microphone and Nature Sounds no longer working
Hi, I purchased the Nanit Pro late last year and set it up in time for the arrival of my first child in December. When setting up it all the functionality worked as it should in the iPhone app. Cut to a few months later when I discover the microphone and nature sounds no longer work - I have done all of the usual steps and…
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Camera Update
Hello, My nanit camera asked for an update, once it said it successfully complete approximately 2 minutes later it stated it needed to update again. Why is this?
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What is your most wanted feature?
Curious to hear what your most wanted feature is. Mine? Well, I would love the ability to stream a music service provider straight from the nanit camera. It would be nice not having to use a different device to connect to a Bluetooth speaker for more white noise options.
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Night time summary chart
Hello, the last week our night time summary dashboard is not working. The daytime is though. please help, I use it to see visually how he’s sleeping instead of going through all the video history!
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Do any of the Nanit cameras (Original, Plus or Pro) support end to end encryption?
Do any of the Nanit cameras (Original, Plus or Pro) support end to end encryption?
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Feed is not accurate and cannot see naps/analytics
Why is my Nanit not working all of a sudden? None of my feeds are accurate and I can’t see any naps/analytics.‘I’ve emailed your help line and no answer. My feed goes in and out. Can barely use it it’s so bad.
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Important - got logged out automatically and cannot see my granddaughter sleeping!
Hi i was at my daughter’s house like a month ago and my account logged out automatically and i cant see my granddaughter sleeping anymore can i get dome help so u can log on pls because im really far from my daughter now cause i had to come back home and im in another country and i want to see her may i get some help pls…
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Algorithm made a mistake 😆
So, the algorithm thinks this empty twisted sleep sack and my daughter's small plushie is her 😂🤣😂 and it thinks she's been in bed for over 4 hours. Also somehow she had a wakeup? Even tho that sleep sack and plushie haven't moved? (It was probably a natural lighting change 😆) anyway, I reported it as a wrong event, took a…
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Camera Wifi Connect Button Just Stopped Working - Device Now Useless
We have loved our nanit camera, but just today we experienced the issue that it looks like many many people have faced (after reading through the forums). When we plug in the nanit the red lights come on for a second then turn off, and then we hit the wifi button it does not start flashing anymore so it is completely…
Categories
Popular Tags
- Expert Events 58
- Insights/Sleep Data 57
- Feature Request 41
- No Audio 41
- Insights Subscription 40
- Camera Pairing/Onboarding/Reconnecting 39
- Red Alert 37
- Camera Hardware 36
- Camera Offline 32
- Nanit App 30
- Alerts/Notifications 30
- White Noise & Nature Sounds 27
- Live Stream/Feed 23
- Camera IR Lights/Night Mode 23
- App Feature 20
- Frequent Disconnection 19
- Update Release Notes 16
- Temperature/Humidity 16
- Breathing Motion Monitoring 15
- Video History 13
- Breathing Wear 13
- Presale 13
- Background Audio 11
- Night Light 10
- Audio Quality 9
Upcoming Events
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💬 Parent Like a Pro AMA: Digging into the Data with Nanit Lab
Nanit Lab's sleep and pediatric experts Dr. Natalie Barnett and Dr. Maristella Lucchini will be in the Nanit Community to answer all your questions about your baby's Nanit data! Head to the AMA thread to share your data and questions or concerns with Nanit Lab and they'll help you uncode it for a better night's rest! This…
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💬 Parent Like a Pro AMA: Managing Parental Burnout with Shelley of Run Tell Mom
Are you feeling overwhelmed, burnt out, or frustrated? If you are struggling to navigate being a parent, partner, friend, professional, person (and so much more), Shelley is here to help! This week, Shelley is joining the Nanit Community to answer your questions and help provide sustainable solutions to help support your…
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🎥 Parent Like a Pro Webinar: Conquering Self-Doubt
Join us for the final Parent Like a Pro session: Conquering Self-Doubt. In Nanit Lab's recent State of Parental Confidence Report, there were 4 categories that appeared to have an impact on parental confidence overall. One of those pillars is Self Doubt. In this session, we’ll explore how self doubt creeps into…