Feel free to check Nanit’s system status at any time and refer to our troubleshooting tips for common issues and instructions on how to reset your Nanit camera. We also encourage you to search on the Nanit Community for your issue before posting your question.

You also have the option to open a ticket with the Nanit Support Team by completing the contact us form, emailing to help@nanit.com or dialing 1-866-696-2648. The support team is available from 11 AM-6 PM EST on weekdays (Monday to Friday - excluding holidays).

Nanit Pro - Affecting WiFi Network and Other Apps Since last 3 Weeks

edited July 2022 in Camera + App 7 comments


I've been using the Nanit Pro for the last year with no issues with my Wi-Fi network. About 3 weeks ago, I started getting very choppy video on a work call (using Teams), lag, etc. This also happened with other video calling apps like Facetime and WhatsApp.

I did some troubleshooting and identified that it was the Nanit Pro. When I turn the camera off, there is no issues with my calls. When it is on, I get issues.


Join the conversation!

Sign In

To view full details, sign in.


Don't have an account? Click here to get started!