why do I need to enter my credit card information to activate an insights subscription that I already purchased? Any way around this? Customer service has not been helpful and has stopped responding.
I was prompted to update Camera firmware (to version 6.35.577) on my iOS device app version 3.18.1(767) and a couple things happened: First—the audio disappeared from Live View (for both me and my partner's phone) even though all audio options toggled on. I deleted App, Reinstalled it, Power Cycle to reset camera — which…
I'm wondering, and can't quite find, if the newer floor stand is designed to flex the camera downward. It moves freely up after loosening the adjustment screw, but stops when in line. I would like to have it angled slightly downward, but not sure if it can. I see documents showing up and down, but it might be for the old…
Hi! I just set up my Nanit, but didn’t realize that by downloading the app & pairing the camera it would start the 6-month Sleep Plan Trial. I’m not due until the end of the December so won’t be utilizing the camera until then. Is there a way to delay the start date of the Sleep Plan Trial? Thanks!
HELP!!! All of my video playback plays at a fast forward speed with no audio. I can’t find any setting that may be causing this, nor can I find anything online to explain how I would fix this.
Hi, Our Nanit has had a few instances where there is a high pitched alert picked up by the camera as "sound detected" at our daughters nursery. The few times it has occurred there has been no activity in or around her nursery for quite some time. It's very random, happening once tonight and twice in mid June. We noticed in…
The first time at 11:45-11: 50pm I was woken up to heavy breathing like noises coming from our iPad coming from the Nanit. I took a video on my phone because I thought it was so bizarre. It sounded like a dark Vader breathing. We don’t use the sounds on the Nanit. We have a separarte brown noise machine that is on low.…
Our Nanit has been working fine but a couple days ago, the WiFi button just got stuck and it hasn’t been able to connect to our network. I’ve tried different wall mounts and multi stands also. A quick internet search shows that this is apparently a known issue. Can we try to resolve as soon as possible at we are unable to…
I have the crying detection notification on, mainly so I will not miss my baby crying while there's noise in the other room. Currently if I'm in the next room with the baby crying in my hands, trying to sooth her, I'm getting bombarded with crying detected notifications, which can be annoying and distressing. Since the…
Any touble shooting tips? Is there an easy way to open up the camera to fix it? Have tried keyboard cleaner air spray but hasn’t worked yet!
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Ask Nanit Lab's Maristella Lucchini, PhD Anything about getting back to routine in the New Year! For many of us, our routines got out of whack over the holidays. Maristella is here to help! We invite you to share your routine + sleep questions or concerns (feel free to share your Nanit captured data too!) so Maristella can…
