THe app shows the nature sounds are playing, but the camera is not playing any nature sounds or white noise. It's been almost a week. I've done all the troubleshooting, power cycling, uninstalling/reinstalling the app, restarting my phone, all together or as separate steps and nothing is working. My husband's phone is…
it was not my intention to subscribe after the free trial but I couldn't find where to cancel.
Hi, I have a nanit pro and I keep getting notifications for movement outside of the set motion area. I have turned the motion alerts sensitivity down to less but I am still getting excess notifications. I have attached screenshots of the motion area and when our cat triggered a motion alert when walking past the cot…
I have the Nanit pro and the video feed is constantly buffering. I have been using it for almost 4 weeks and this has been my experience the entire time. At best I get basically a snapshot every couple of seconds but more often it takes 15-20 seconds (sometimes more) to load only to provide 1-2 seconds of video before it…
Nanit needs to add tvOS support and include browser access in the base plan. Being able to view the monitor on Apple TV would make multitasking and nighttime monitoring far easier for parents using a shared screen. Locking browser access behind a paywall is frustrating — this is a basic feature offered for free by even…
I ordered the nanit from the website along with the memories subscription. I do not know where to find my activation code.
hi, I think the question is pretty straightforward. I’ve purchased a second camera for my child’s playroom and I wanted to know if I needed to purchase a second membership? I was not aware of the 2nd subscription requirement prior to purchasing my second camera.
Hello. I have the Nanit Pro. Have been using since February 2025. I realized today that the "Sleep Times" are way off, skewing the information. I have gone in multiple times to update the Sleep Times and it will not save. I have closed and reopened the app, as well as deleted and redownloaded. I am not sure how long this…
hi there, about a month and a half ago my camera started making a permanent static noise and barely detects my son’s voice. It’s incredibly annoying to have the app on to listen for my son bc the static sounds hurt my ears.
I've turned off my camera and unplugged bc baby hasn't arrived yet, but we're getting notifications saying there's noise coming from the crib. Not sure how that's possible, save for error in the app which makes me think all future notifications won't be reliable.
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