On Wednesday, December 18th between 11am-12pm ET, we will be conducting scheduled maintenance to the Nanit network. You will still be able to see your camera’s livestream during the maintenance window. During the downtime you may briefly experience: Delayed Insights analytics Delayed push notifications Unavailability of…
Less than a week ago, I noticed my Alert Zone is not saving. The old setting persisted, but I have recently changed the layout of the room. Here are the approaches I have tried to resolve: Tested it on my wife's login (on a separate Android phone) On my phone, I forced close the Nanit app and reopened again. Restarted my…
We currently have no nature sounds or white noise on our camera. When we attempt to start a sound there is a short buzzing noise and then nothing. We can hear audio from the camera in the app, but cannot talk through the camera in the app. We have done a hard reset, and we have toggled the Nature Sound setting off and then…
Been having constant disconnects over the last week or so. New firmware (6.43.586) didn’t help. Reset didn’t help. Our camera has been rock solid for two years until recently. Help!
On the RING cam app, when a notification pops up when a gardener is working outside or something, we are able to snooze it for 30 min to 1 hour. The nanit notifications should have a similar snooze feature on notifications. Our nanit notifies us constantly throughout the day due to passing cars affecting the light in the…
We already purchased the year subscription to Basic back in April. We decided we wanted to upgrade to Premium. The whole process was extremely convoluted - it would not let us upgrade from our current plan and we ended up buying the year for Premium outright, redeemed the code and it STILL isn’t reflecting. How do we get…
How do I remove the wall mount without completing destroying my walls? Trying to pull the covers off the wall results in either the adhesive ripping off huge chunks of drywall or separating from the cover and staying on the wall.
how come the image on my monitor is showing purple? I think it’s Don the camera because all devices I open the app on shows the same.
I’ve been trying to figure out why I don’t get the sleep analytics, followed the help area in the app and everything seems to be right, the only thing I can’t do is set up a parent pick up zone, but it says my crib positioning is correct, so I’m very frustrated as I just paid for the subscription and that’s the feature I…
hi there, After travelling with our Nanit I noticed that the usb cable has been pulled into the stand. How do we fix it?
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