I recently got an Nanit Camera and an Amazon Fire as a tablet to view the camera. When I try to setup the app it won’t pair as there seems to be some issue with the location based services on the Fire. I have the services switched on but the Fire doesn’t seem to recognize it in the Nanit app? Anyone had similar issues?…
I just purchased Insights Memories during the sale and am trying to activate. I type in my activation code (I’ve tried on mobile and desktop) and it says “Just one more step to start your plan!” And when I click “continue” nothing happens. Been waiting to speak to someone on the costumer support line for almost 20 minutes.…
Recently, when trying to use the 2-way microphone option on our phones that are connected to our WiFi, we are receiving an error message saying "Connection failed. Try again". Once we log off the Wifi, force close and reopen the app, it seems to be working.
I own two Nanit pro cameras. One for the nursery and one for the bassinet in our bedroom. I've followed the instructions on adding a camera to an existing account and it creates a new account every single time and then wants me to subscribe to Nanit Insights again. I don't need two Nanit Insights accounts. I only need one…
We move the camera between the wall mount and flex mount between day and night - I assumed I could only get the detailed activity reports (detailed: “Caregiver is helping baby” vs non detailed: “Motion Detected”) when on the wall mount. But the other day, I received detailed activity reports and a Night Summary from the…
It seems that once I updated my Nanit app the sound hs stopped working. I’ve power cycled my phone, uninstalled/reinstalled the app, restarted internet.
After doing the camera update a couple of days ago my camera has now taken a picture without my permission and i most certainly didn't take this picture. Can someone please look into this? Thanks
My nanit took 2 photos early this morning without me asking it to. I know 100% I didn’t ask it to because I am in the photos, my phone is also visible and I am clearly not touching it. How did this happen?
hi all! I went on the Nanit app today and it told me to update the app/camera, and when I did, the camera still connected but the live stream video is not working at all. Any idea how I can fix this?
Hi Team, My audio has been cutting in and out on my original nanit, as soon as I added a new device about 2 years ago. I thought I just had to deal with it, but it has been. more pronounced the past 6 months and driving me crazy :). Are there any options to fix this?
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