-
Not tracking day time sleep
Good day, Recently my Nanit Pro has not been tracking day time sleep anymore, it is tracking night time sleep and then at nap times it wil say 'fell asleep 13 hours ago'. The daytime nap also does not appear on the dashboard… Is there something I can do to rectify this, please help as this is really frustrating. Many thanks
-
Wall mount height
We are new to the Nanit family and are trying to set up the wall mount but don’t have the recommended 66”…. We have about 56” of height at the center of the crib. Is this a big problem or are we okay to mount it?
-
Background noise continues even when closed
I’ve had multiple nanits for over the past 4 years. My wife and I both have iPhones. I have an iPhone 12, she has a 13. The app just recently started playing background noise constantly even when I close the app. The only way I can get my background noise to stop is to turn off my phone completely and restart it. My wife’s…
-
No audio
I updated the nanit app today and can no longer hear sound from my baby's room through the app on my phone, my husbands phone or our echo show.
-
Double charged for Nanit insights
I was double charged for Nanit insights and have been trying to reach support via email and telephone for days with no luck or response. I don't want to file a claim with my bank if avoidable but will if need be.
-
Nanit Pro causing extreme latency and disconnects with other devices on network
I saw a few other posts on both this site and others around the Nanit cam causing latency and disconnect issues for every device on our network. Ive gone through all of the troubleshooting steps multiple times, changed bandwidth usage to low, activated QoS on my router and the issues persist. Even after changing to low and…
-
Constant connection issues
Hi I am having ongoing issues with my Nanit. I have been using it for for nearly two years but the connection the last month or so is awful. In particular the last two weeks it’s barely working at all. I have tried everything unplugging, resetting, removing the camera etc. do I just give up on the unit altogether or is…
-
Unable to edit dashboard
I’m trying to update the “went to bed” time and do not see the three dots on the upper right corner. Why am I able to update some nights and not others (some nights have the three dots in the corner and others do not)?
-
Camera will not turn back on
We have moved the camera to a different outlet and changed the stand that it is in and the camera will not turn back on. No blue light pops on to reconnect the camera either.
-
Camera
How do I connect to my live feed?!
-
2 days of video history - activation point
Hi there At what point does the 2 days of video history unlock ? Eg if I subscribe at 8am today do I get to see 2 days of video history from 48h ago? Or do I just get to see 2 days of video history from 8am today onwards? The advertising prompting me to sign up tells me I can unlock 2 days of prior video history when I…
-
No events since camera firmware 6.17.506
Since the latest firmware was installed (6.17.506), we are longer getting event updates. The timelines are all empty. The video history timeline does not say when our baby was attended to or woke up. The live view, audio, and other camera features are still working. The breathing band and temperature sensors are working.…
-
Picture in picture
When I use my Nanit pro and shrink the screen to go to a text message or Facebook, the Live Feed pauses and I no longer get spins. How do I fix this?
-
Help with Nanit premium
I canceled my premium subscription & got charged. I am trying to reach you guys but can’t get through I’ve been on hold waiting to talk to someone for 45 mins. thank you Abby theisen
-
Clicking-motion detected
Our camera is doing something very similar. Our camera is constantly triggering motion detected and it is clicking with infrared on constantly.
